Customer Support Agent SwedishEnglish Speaking

Join us to shape the future!

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13000 companies 200000 users and available in 90 countries worldwide.

Working at Teamtailor means being part of a dynamic fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company.

Building a diverse team with a wide range of experiences skills and backgrounds has always been central to Teamtailors mission and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.

Are you passionate about technology and problem-solving Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience.

Right now were growing our Customer Support team and looking for a Swedish-speaking Support Agent based in our Stockholm HQ.

About the Role!

As a member of our Customer Support team youll be the voice of Teamtailor helping users and making sure they have a great experience every time they reach out. Were proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.

Your mission Deliver exceptional support solve real problems and make sure our customers leave every interaction with a smile.

Responsibilities!

Provide friendly fast support via live chat (Intercom) email and occasionally by phone
Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
Gather and share customer feedback with our product team
Identify verify and report bugs - and keep customers in the loop
Create helpful self-service content (FAQs guides etc.)
Build strong relationships by being proactive and genuinely helpful

What Were Looking For!

Youre fluent in Swedish and English written and spoken
You bring solid experience in customer support (bonus if its in SaaS)
You think analytically and enjoy learning new things
Youre a natural problem-solver who feels at home with tech
You take pride in delivering excellent service and making things easier for others

What Youll Get!

25 days of paid vacation
A healthy work-life balance
Opportunities to grow your skills and learn new ones
A supportive friendly team fun social events
Your own starter kit - MacBook iPhone & Teamtailor swag!

Lets team up to build a customer experience that stands out around the world. We cant wait to meet you!

This is a hybrid remote role based in our Stockholm Office.

How to apply!

If this sounds like you please click apply for this job or reach out to our Talent Acquisition team. We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive.