VDI Support with VM Ware Horizon and Citrix

Position Description:

Experience: 3 Years
Category: IT Infrastructure / End User Computing
Employment Type: Full Time
Job Location: India Bangalore / Hyderabad / Pune / Chennai

Position Description

We are looking for a skilled VDI Support Engineer with hands-on experience in virtual desktop infrastructure (VDI) environments. The ideal candidate should have strong troubleshooting skills and experience working with enterprise virtualization platforms such as VMware Horizon and Citrix Virtual Apps and Desktops.

The role involves managing supporting and troubleshooting VDI environments ensuring optimal performance and seamless user experience across virtual desktop platforms.

Your future duties and responsibilities:

Provide technical support for VDI environments including deployment configuration and troubleshooting.
Manage and support **virtual desktop infrastructure using VMware Horizon and Citrix Virtual Apps and Desktops.
Troubleshoot issues related to login performance printing and user profiles in VDI environments.
Provide support for Windows operating systems including Windows 10/11 and Windows Server.
Manage and troubleshoot **Microsoft Active Directory Group Policies and DNS issues.
Monitor VDI environments using available monitoring and management tools.
Work with infrastructure teams to ensure system performance availability and security.
Document issues resolutions and procedures for knowledge sharing.
Follow incident problem and change management processes aligned with ITIL standards.

Required qualifications to be successful in this role:

Must-Have Skills

Experience in VDI support and administration.
Hands-on experience with VMware Horizon.
Hands-on experience with Citrix Virtual Apps and Desktops.
Strong knowledge of Windows OS (Windows 10/11 Windows Server).
Experience working with Microsoft Active Directory Group Policies and DNS.
Experience troubleshooting login performance printing and profile-related issues.
Familiarity with VDI monitoring and management tools.

Good-to-Have Skills

Understanding of ITIL processes (Incident Problem Change management).
Experience working in enterprise infrastructure environments.
Good communication and problem-solving skills.

Skills:

• Active Directory
• VDI
• Windows
• Windows Analytics

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.