Event Manager

New Orleans, LA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

POSITION:guest relationsmanager- Hourly

LOCATION:fulton alley

REPORTS TO: GENERAL MANAGER

Job Description

TheFulton Alley Guest RelationsManagercoordinatesallreservationsandeventpreparation and executionforFulton Alley. TheGuest RelationsManageroversees the collective coordination ofthe daily reservation &event information andresourcesalongside the Event Sales Manager and the Manager on Duty.Theyensurecompliance with all F&B policies standards and proceduresandassistthe team invarious positionsduring hours of operation as appropriate.TheGuest RelationsManageralsoserves asthe lead for the Front Desk Team.

General Responsibilities

Thebelow listed dutiesare general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

Guest Journey Captain

LogisticsPlanning &Oversight

Brand Ambassador

Communication

EventPreparation&Execution

Inventory Management (Front Desk&Event Supplies)

Performance(Hospitality)Management

Labor Management / Productivity

Communications andGuestRelationship Management
TheGuest RelationsManagermust have excellent customer relationship management and communication skills be polished and articulate and use theirskills to manageguestrelationshipsin personandon the phone. Theyare always an active Brand Ambassadorandpursue opportunities to increasevisitation and build relationships withallguests. TheGuest RelationsManagerprovidesaccurateandtimelyinformation topatronsemployeesleadershipand vendorsand continuously focuses on improvingcustomersatisfaction todriveloyalty anddeliveragenuinelymemorableguest experience.

Community Engagement

TheGuest RelationsManageris responsible forcomprehensiveFront Desk readinessincluding pre-openingsite inspectionsevent site visits andcoordination ofresources to ensureseamless execution.Theymust stay up to date with the Marketing and Business Drivers calendar to be aware of all city-wide and neighborhood events affecting business atFulton Alley and ensure the Front Desk team ispreparesto answerany and allquestions fromguests.

Reservation&EventPlanning and Operations
TheGuest RelationsManageris responsibleforall elements ofreservations& eventplanning.Theyattendweekly BEO meetingsthat inform leadership of all events that willimpactproperty operationsand update the team on reservation demands and theirforecasted impact on food and beverage sales.Theycoordinatelogisticswith HOH Operations proactively communicateinformation and set clear expectations for delivery to the operations team before and during theshift.TheGuest RelationsManageralsoconducts daily walk-throughsofFulton Alleysspaceto help ensure client satisfaction and quality standards.Theymust work well under pressurebeable to manage multiple activities simultaneously and re-prioritize efforts when planschangeor the need arises.

Hospitality& Guest Journey

TheGuest RelationsManageris responsible formanaging demandat the front desk(smartly enforcing dress code walkingall reservationsto their sectionandintroducing them to their server.They arealso responsible for deliveringradicalhospitalityto all guests through the effectivemanagement of theguestexperience.TheGuest RelationsManageristhe Director of the Showwhen acting as the manager on dutyandisresponsible fortheconsistentexecutionof theshift and privateevents.Theypre-shift alongside OPS leadership tomake certainthat allstaffmembers areaware oftheir individual responsibilities throughout the shift andconsistentlyteach coach&lead in the moment to guarantee agenuinelymemorable experience for each guest.Theyensure that no guest leavesFulton Alleydissatisfied without communicatingto them in an attemptdeliverproactive and lasting hospitality.

Administration

TheGuest RelationsManageris responsible forfacilityappearanceorganizationandmanagementof all tools systems and processes.Theyare responsible formaintainingthefront desk andeventsupplyinventory and notifying leadership and re-ordering when suppliesare low.They alsoassistin controlling expensesthroughout the shift by monitoring and reporting waste and ensuring productivity.Theyare responsible forensuring the accuracy of all end-of-event responsibilities includingringing inthe event properly to the POS and reconciling withTripleseat.They are trainedtoexecute all end-of-day responsibilities andeffectively manage multiple projects meet deadlines and work well under pressure and within budget consistently and efficiently.

Qualifications

Excellent written and verbal communication skills

Able tooperateand/orquickly learn the Fulton Alley tech stack:Tripleseat Toast andQuibicaand Rexoperating systems

Flexibility to work nights weekends and holidays as business warrants

Ability to work independently as well as a member of a team with emphasis on ability to be a team leader

Ability toestablishand maintain effective and efficient relationships with all levels of staffandguests

Demonstrate use of sound judgement and discretion in making decisions whichcomply withestablished procedures as well as the ability to handle new situations

Able to lift 25lbson a regular basis

Required Experience:

Manager

POSITION:guest relationsmanager- HourlyLOCATION:fulton alleyREPORTS TO: GENERAL MANAGERJob DescriptionTheFulton Alley Guest RelationsManagercoordinatesallreservationsandeventpreparation and executionforFulton Alley. TheGuest RelationsManageroversees the collective coordination ofthe daily reservatio...