Client Care Manager Visiting Angels Prescott

Prescott, AZ - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

VANA Client Care Manager

Coverage Area: Prescott Valley and Verde Valley Territory

POSITION PURPOSE:

The Client Care Manager is responsible for the coordination of services between clients

and caregivers for the implementation of schedules adequate staffing and continuity of

care to best meet the needs of the addition the Care Manager supervises

caregivers and establishes/ maintains client and caregiver relationships. Care Managers

are the Face of Visiting Angels in their community. The Client Manager reports directly to

the Care Director.

PRINCIPAL ACCOUNTABILITIES:
Answer the telephone and greet the public with professionalism and a smile in
your voice.
Demonstrate dependability.
Implement and maintain all schedules for clients while ensuring timely data entry
and documentation for schedules.
Participate in marketing activities in your area as deemed necessary.
Conduct Assessments of potential clients collect deposits and set up new cases.
Conduct Meet and Greets introducing New Clients to New Care Givers.
Timely copying and filing of appropriate caregiver and care recipient
documentation.
Conduct interviews of caregivers.
Perform the 90-day 6 months and annual evaluations of caregiver staff in a timely
manner and document these appropriately.
Recognize and reward good job performance and promote caregiver recognition.
Maintain professional relationships with clients and employees; assuring clients
and employees confidentiality.
Initiate and Maintain positive relationships with all clients and referral
the Visiting Angel branding in your area.
Independently respond to and resolve any clients complaints or concerns.
Communicate and refer appropriate matters to the Care Director for direction.
Communicate and reinforce Visiting Angels policies and procedures as well as
our Basic 12 to caregiver staff.
Respond promptly to office staff via Phone or Text during off hours.
Participate in Staff meetings company gatherings and community outreach.
Function as a team member with all staff members and work towards excellence
in serving others.
Practice and Uphold the Visiting Angles Core Values.
Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE SKILLS AND PERSONAL ABILITIES REQUIRED:
High school diploma and two years of experience in an office setting preferably in
health care. College degree preferable.
Demonstrate proficiency with Microsoft Office (Word Excel and Outlook)
applications scheduling systems and other health care industry related software.
Ability to listen and communicate clearly fluently and diplomatically both orally and
in writing.
Ability to remain flexible resilient calm and maintain a sense of humor; and present
a well-groomed professional image.
Ability to plan organize prioritize delegate and accurately follow through in work
activities with time constraints and interruptions to meet deadlines as well as work
independently with a minimum amount of direction and/or supervision.
Ability to generate goodwill for the organization and its management among staff
clients and referral sources. Demonstrate a strong commitment to client service
excellence.
Possess and maintain good physical and mental health including current TB testing.
U.S. Citizen or evidence of valid Alien Work Permit.

PHYSICAL/ENVIRONMENTAL DEMANDS:
Sitting standing bending reaching stretching stooping walking climbing stairs
and moving intermittently during working hours.
Must be able to lift at least 25 lbs.
Must be able to see and hear or useprostheticsthat will enable these senses to
function adequately to ensure that the requirements of this position can be fully met
Must be able to properly operate office equipment.
Must have current driver license
Must be able to maintain verbal and written communication with co-workers
leadership team supervisors clients family members vendors and all business
associates within or outside the agency.
See ADA Requirements

Required Experience:

Manager

VANA Client Care ManagerCoverage Area: Prescott Valley and Verde Valley TerritoryPOSITION PURPOSE:The Client Care Manager is responsible for the coordination of services between clientsand caregivers for the implementation of schedules adequate staffing and continuity ofcare to best meet the needs o...

VANA Client Care Manager

Coverage Area: Prescott Valley and Verde Valley Territory

POSITION PURPOSE:

The Client Care Manager is responsible for the coordination of services between clients

and caregivers for the implementation of schedules adequate staffing and continuity of

care to best meet the needs of the addition the Care Manager supervises

caregivers and establishes/ maintains client and caregiver relationships. Care Managers

are the Face of Visiting Angels in their community. The Client Manager reports directly to

the Care Director.

PRINCIPAL ACCOUNTABILITIES:
Answer the telephone and greet the public with professionalism and a smile in
your voice.
Demonstrate dependability.
Implement and maintain all schedules for clients while ensuring timely data entry
and documentation for schedules.
Participate in marketing activities in your area as deemed necessary.
Conduct Assessments of potential clients collect deposits and set up new cases.
Conduct Meet and Greets introducing New Clients to New Care Givers.
Timely copying and filing of appropriate caregiver and care recipient
documentation.
Conduct interviews of caregivers.
Perform the 90-day 6 months and annual evaluations of caregiver staff in a timely
manner and document these appropriately.
Recognize and reward good job performance and promote caregiver recognition.
Maintain professional relationships with clients and employees; assuring clients
and employees confidentiality.
Initiate and Maintain positive relationships with all clients and referral
the Visiting Angel branding in your area.
Independently respond to and resolve any clients complaints or concerns.
Communicate and refer appropriate matters to the Care Director for direction.
Communicate and reinforce Visiting Angels policies and procedures as well as
our Basic 12 to caregiver staff.
Respond promptly to office staff via Phone or Text during off hours.
Participate in Staff meetings company gatherings and community outreach.
Function as a team member with all staff members and work towards excellence
in serving others.
Practice and Uphold the Visiting Angles Core Values.
Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE SKILLS AND PERSONAL ABILITIES REQUIRED:
High school diploma and two years of experience in an office setting preferably in
health care. College degree preferable.
Demonstrate proficiency with Microsoft Office (Word Excel and Outlook)
applications scheduling systems and other health care industry related software.
Ability to listen and communicate clearly fluently and diplomatically both orally and
in writing.
Ability to remain flexible resilient calm and maintain a sense of humor; and present
a well-groomed professional image.
Ability to plan organize prioritize delegate and accurately follow through in work
activities with time constraints and interruptions to meet deadlines as well as work
independently with a minimum amount of direction and/or supervision.
Ability to generate goodwill for the organization and its management among staff
clients and referral sources. Demonstrate a strong commitment to client service
excellence.
Possess and maintain good physical and mental health including current TB testing.
U.S. Citizen or evidence of valid Alien Work Permit.

PHYSICAL/ENVIRONMENTAL DEMANDS:
Sitting standing bending reaching stretching stooping walking climbing stairs
and moving intermittently during working hours.
Must be able to lift at least 25 lbs.
Must be able to see and hear or useprostheticsthat will enable these senses to
function adequately to ensure that the requirements of this position can be fully met
Must be able to properly operate office equipment.
Must have current driver license
Must be able to maintain verbal and written communication with co-workers
leadership team supervisors clients family members vendors and all business
associates within or outside the agency.
See ADA Requirements

Required Experience:

Manager

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

Prescott

Visiting Angels offers non- medical In-home care for our elder loved-ones.A Visiting Angels Caregivers' purpose is to provide assistance with daily activiti...

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