Senior Project Manager-Oracle ERP-London
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Job Summary
Role Senior Project Manager
Technology Oracle ERP
Location UK
Business Unit ORCALL
Compensation Competitive (including bonus)
Role Description
The Service Delivery Manager is responsible for ensuring high quality reliable IT services across the organisation with specific accountability for Oracle E Business Suite (EBS) integrated third party applications and legacy business systems. The role oversees service operations spanning the full Hire to Retire (H2R) business process lifecycle ensuring all supporting systems integrations and workflows operate effectively and consistently.
The ideal candidate is a proactive leader with expertise in ITIL Service Management and service optimisation across complex application landscapes.
Responsibilities .
- Application & Business Process Service Delivery
- Oversee endtoend service delivery for Oracle EBS/Fusion and Manage operations & support for thirdparty applications and legacy systems that integrate into or complement Oracle EBS/Fusion.
- Ensure seamless support of HiretoRetire (H2R) processes across all systems including onboarding workforce management payroll talent management and exit processes.
- Drive proactive issue identification rootcause analysis and service improvements across interconnected platforms.
- IT Service Management & Operational Excellence
- Own and manage ITSM functions including Incident Problem Change Knowledge Asset and Request Management.
- Ensure SLAs and KPIs for application availability performance and support are consistently met.
- Lead major incident response for application and integrationrelated outages or degradation.
- Implement observability monitoring automation and data governance across systems and services.
- Stakeholder & Customer Engagement
- Communicate effectively with executive leadership on service health risks escalations and improvement plans.
- Ensure high levels of customer satisfaction and drive continuous feedback loops.
- Service Transformation & Continuous Improvement
- Lead transformation initiatives for Oracle EBS/Fusion operations thirdparty application optimisation and modernisation of legacy systems.
- Identify opportunities to streamline H2R processes through technology integration and service enhancements.
- Champion Lean Agile and ITIL practices to improve team performance and service stability.
- Platform Management & Governance
- Serve as the Product Owner for ITSM systems (e.g. ServiceNow) ensuring process alignment and integration with application support environments.
- Govern application lifecycle configuration and data standards across Oracle EBS and connected systems.
- Ensure proper documentation configuration management and compliance of business-critical processes.
- Leadership & Team Management
- Lead functional and technical support teams managing Oracle EBS middleware integrations and legacy platforms.
- Provide coaching guidance and work direction to ensure high performance and strong service culture.
- Oversee resource planning skills development and team capability uplift.
- Should have a minimum of 10 years of experience with strong expertise in Service Delivery Management and direct ownership of ERP/Application landscapes.
- Proven expertise in supporting and managing ERP environments and associated business processes.
- ITIL certified with strong command of service governance and operational best practices.
Preferred
- Strong understanding of HR Payroll and end to end Hire to Retire process flows.
- Excellent communication executive stakeholder management and problem-solving skills.
- Should have excellent problem-solving skills
- Demonstrated leadership experience managing multi-disciplinary teams.
Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
- High analytical skill
- High customer orientation
- High quality awareness
Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior IC
Key Skills
- SAP SuccessFactors
- Crystal Reports
- EDI
- Sage
- Microsoft Dynamics Navision
- Oracle EBS
- Peoplesoft
- Project Management
- Microsoft Project
- ERP Systems
- NetSuite
- Oracle
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
