Operations & Growth Manager, London, UK

You will be the operational and commercial backbone of our London market working directly with the Head of UK to build run and grow our business from the ground up.

You manage both sides of our marketplace: the catering partners we work with and the B2B clients we serve. You ensure orders run seamlessly partners are well-managed and clients feel taken care of. You also identify opportunities and support growth actively.

This role is right for someone who already knows the London food and events world thrives with ownership and does not need a full support structure to get things done.

What Youll Do

Partner & Supply Operations

• Onboard manage and develop relationships with London-based catering and event food partners
• Ensure quality reliability and smooth execution of every order end-to-end
• Be the first point of contact when issues need solving fast

Client & Account Management

• Own B2B client relationships from onboarding through to day-to-day account care
• Proactively support retention upselling and re-engagement of existing accounts
• Translate client needs into operational reality working closely with our partner network

Growth & Sales Support

• Support the Head of UK in identifying and approaching new B2B prospects
• Represent heycater! through your network at industry events and in outreach
• Help build the London market presence

Operations & Process

• Manage and document operational workflows as we scale
• Flag issues early solve problems pragmatically and continuously improve how we operate

Qualifications :

Required

• 2-3 years of experience in the food catering or events industry in London
• A real network in the London catering and corporate events space
• Strong operational instincts: manage complexity own delivery quality keep multiple workstreams moving
• Commercial awareness: understand clients support sales conversations care about revenue
• Highly autonomous: comfortable being one of two people in a new market
• Excellent communicator in writing on calls and in person
• Based in London or willing to be on-site regularly
• Native or fluent English

Nice to Have

• Experience on a marketplace or platform (two-sided business model)
• Previous B2B account management or sales experience
• Familiarity with CRM tools in a startup or scale-up environment

Additional Information :

Why This Role Why us

Real impact from day one. You are hire #1 in a new market. What you build here is visible measurable and yours.

Direct line to leadership. You report directly to the Head of UK with close ties to our founding team in Berlin.

Build not maintain. This is a founding role. You shape processes partnerships and how we operate not just execute them.

Path to grow with us. As the UK team scales so does your role. Strong performers will have the opportunity to lead.

Our Hiring Process

1. Intro call
2. Second conversation with the Hiring Manager
3. Third conversation with the team
4. Trial task (a few hours on-site or remote)

We are an equal opportunity employer. We welcome applications from people of all backgrounds regardless of gender religion origin or personal identity.

Interested Join us. Lets talk! 

Remote Work :

No

Employment Type :

Full-time