RSA Internal Retail Travel Consultant Greenstone, Johannesburg

Love travel. Love great conversations. Love the thrill of closing a sale.

Sound like you

At Flight Centre our Travel Consultants in the Greenstonespend their days having meaningful customer conversations converting enquiries into bookings and working toward clear sales targets while earning commission on every sale. You will work in a fast-paced customer-facing retail environment where personality performance and customer experience all matter.

This role is rewarding but its not easy - especially in your first few months. You will be learning multiple systems navigating a wide range of products and managing high-volume customer conversations all while building confidence in a dynamic retail environment.

At Flight Centre we believe great travel experiences are built through human connection. Technology can book trips people make them memorable. This isnt point-and-click booking. Its about understanding what really matters to customers thinking creatively and bringing genuine value to every conversation.

To learn more about Flight Centre please click HERE

About the Opportunity

As a Travel Consultant you will work full time on site in one of our Greenstone retail stores on a rotating roster across a 7-day trade. This is a target-driven sales role where success is measured through KPIs revenue conversion and customer satisfaction.

You will take ownership of the customer journey from first enquiry through to booking and follow-up selling complete travel solutions - not just flights.

What You Will Be Doing

Convert customer enquiries into confirmed bookings through consultative sales conversations
Work toward individual KPIs and sales targets earning commission on every sale
Sell end-to-end travel solutions including flights accommodation tours cruises car hire transfers and travel insurance
Build a loyal base of new and repeat customers from simple domestic trips to complex international holidays
Manage multiple customers and communication channels at once (in-store phone email) in a fast-paced retail environment
Use booking systems and supplier tools to quote upsell book and follow up accurately and efficiently

What Success Looks Like in This Role

You enjoy working toward targets and are motivated by results and commission
You are confident asking for the booking and closing the sale
You balance great customer experience with delivering results
You stay organized resilient and positive when things get busy

What Were Looking For

Minimum 3 years experience in a customer-facing target-driven sales role with a proven track record of meeting or exceeding targets and upselling products or services
Strong communication skills and confidence selling in person and over the phone
High attention to detail and strong computer skills with confidence using multiple complex systems
International travel experience
Matric
Availability to work full-time hours including weekends and public holidays

What Youll Get in Return

Competitive base salary plus uncapped commission
Clear performance metrics and transparent earning potential
Career progression opportunities across Flight Centres global brands
Industry travel discounts and opportunities to experience the products you sell
A performance-driven team environment that celebrates results and development

Work Perks! Whats in It for You

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate success at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel - and that passion shows.
Personal connections: We are a big business founded on personal relationships.
Diversity Equity & Inclusion: Commitment to diversity equity and inclusion through initiatives like Diversity Day Employee Resource Groups DEI education initiatives and equitable recruitment practices.
A career not a job: Genuine opportunities to grow and evolve.
We back our people all the way: Strong commitment to professional and personal development.
Giving Back: Through our Corporate Social Responsibility program and 1 paid Volunteer Day per year.

Benefits Include

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Employee Share Plan Ability to purchase company stock on the Australian Stock Exchange (subject to terms and conditions)
Global career opportunities across our network of brands and businesses