Customer Experience Agent 18406
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Role: Customer Experience Agent
Department: Customer ServiceReports To: Director of Customer Service
Location:South Africa - Remote
Employment Type: Independent Contractor
Schedule:9:00 AM-5:00 PM EST Monday to Friday during training. (Your schedule post-training will vary weekly and youll be required to work some weekends)
Compensation: $900/month (based on experience)
What Youll Do
As a Customer Experience Agent youll be the first point of contact for inbound customer calls at self-storage facilities. Youll handle everything from answering rental questions to guiding customers through move-ins.
- Answer inbound calls and assist customers with rental rates move-in processes payments and new rental creation
- Handle customer inquiries via phone email SMS and live chat
- Guide customers to their storage units using facility maps and digital tools
- Make informed pricing decisions including voiding payments and prorating rent
- Use our internal platform Cubby along with Google Docs and Sheets to problem-solve and respond accurately
- Proactively retain customers when they consider moving out
- Continuously learn our operations and software to serve customers confidently
What Were Looking For
- 2 years of customer service experience
- Strong written and verbal English communication skills
- Comfortable working from scripts while personalizing your approach
- Experience with customer support platforms
- Self-motivated and able to work independently in a remote environment
Bonus Points If You Have
- Experience handling high-volume inbound calls
- Familiarity with remote work tools and digital collaboration platforms
What We Offer
- Competitive base compensation ($900/month based on experience)
- Performance incentives tied to Google Reviews
- 100% remote work from anywhere
Ready to deliver exceptional customer experiences Apply now and lets talk!
Required Experience:
Unclear Seniority
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
