Senior Product Owner Payments

ING is a global bank with a strong digital-first mindset helping millions of customers across more than 40 countries stay a step ahead in life and business. With a focus on simplicity innovation and customer experience ING continues to redefine what great banking looks like.

As our Senior Product Owner Payments youll play a pivotal part in designing optimising and delivering customer journeys that are seamless intuitive and commercially impactful. Sitting within INGs dynamic 1WoW organisation youll collaborate closely with Product Owners crossfunctional squads and business leaders to bring to life payment experiences that help our customers stay a step ahead.

In this role youll guide the development and performance of endtoend payment journeys across both card acquisition and inlife payment portfolio management. Youll bring strong product ownership capabilitysetting priorities defining strategy and driving delivery to meet key squad and business KPIs. With your blend of product management channel and process optimisation and customer insight youll champion a customerfirst approach while ensuring our payment experiences are efficient compliant and continuously improving.

This is a permanent role based in Sydney.

What youll do

• Optimise and manage endtoend customer journeys acting as the voice of the customer and continuously improving value experience and overall satisfaction.
• Own the design development and operation of payment products and customer value propositions to deliver differentiated experiences and strong commercial outcomes.
• Monitor product performance marketing effectiveness pricing and customer touchpoints making adjustments to support customer satisfaction and financial targets.
• Define business and product requirements manage product risks and lead enhancements that strengthen product quality compliance and operational performance.
• Resolve issues and incidents implement structural improvements and drive continuous improvement initiatives that reduce defects and deliver measurable customer and business benefits.
• Shape and execute acquisition inlife and engagement strategies build business cases respond to market and regulatory trends and collaborate with stakeholders and vendors to ensure aligned priorities and strong delivery.

What were looking for

• A background in banking or financial services ideally with exposure to debit or payments.
• Strong stakeholder management and effective communication skills.
• Proven project management experience and the knowledge to drive initiatives from concept to delivery.
• Excellent product management capability the ability to balance customer needs with commercial outcomes and contribute to meaningful product improvements.
• A strong understanding of payment strategy and experience designing seamless payment journeys that enhance engagement and drive frontofwallet behaviour including international remittances.
• A proactive selfstarter with strong presentation skills a passion for customer excellence and a keen interest in market and competitor trends.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Sabrina Huynh

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications will close Thursday the 26th of March.

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