Regional Product Support Manager

PAPE MACHINERY INC. CONSTRUCTION & FORESTRY DIVISION
CALIFORNIA BAY AREA REGION

REGIONAL PRODUCT SUPPORT MANAGER:

Are you looking for a challenge Do you enjoy leading a team and driving results Do you strive to be the best and win If you answered yes to these questions we want to hear from you! Pape Machinery the premier capital equipment dealer in the West is seeking a highly motivated and experienced Product Support Manager to lead their team.

At Pape we invest in your growth. From robust training programs to continuous support we equip our team members with the tools to return for your hard work we offer competitive compensation exceptional benefits and a strong work-life balanceall designed to support you and your family.

Make a difference. Grow your career. Join the Pape Team!

WHAT YOULL DO:

As our Product Support Manager you will be in a multi-faceted leadership role that directs and oversees aftermarket customer support operations of Parts and Service at Pape Machinery branches in the Bay Area Region. Every day you will manage appropriate levels of work in process establish goals and budgets forecast sales and required inventory levels maintain staff levels coach members maintain customer relations and manage departments toward budgeted sales expense and profit goals. Manage activities of assigned CSA(s). Perform and participate in personnel reviews of your team members. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region.

To thrive in this role you must be a great leader results-driven possess excellent written and verbal communication skills and have the desire to create a great experience for our members and customers.

WHAT YOU NEED:

• Prior successful management experience
• Must have a demonstrated ability to manage member performance foster accountability coach for improvement and make good personnel decisions when needed.
• Prior experience in goal setting budgeting personnel management and demonstrable successful marketing and sales experience.
• Computer skills including Microsoft Office suite.
• Leadership skills and mindset. Delegation and winning through team driven results is crucial.
• Excellent communication and customer relations skills.
• Drivers license with a good driving record.

Compensation: Salary (Depending on Experience) Bonus Opportunity

Why work for Pape:

• Competitive pay based on your skills training and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
• Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape Group maintains a drug-free workplace and as such requires candidates to successfully pass a pre-employment drug test.

Required Experience:

Manager