Field Engagement Lead
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
OP is a collaborative innovation-driven consulting firm that thrives on delivering exceptional technology solutions to our clients. We believe in empowering our teams fostering continuous learning and creating an environment where creativity and expertise come together to solve real business challenges. As part of our growing organization youll work alongside forward-thinking professionals who are dedicated to excellence and passionate about making an impact.
We are on the lookout for a Field Engagement Lead. As the Lead you will oversee all contractor field engagement resources supporting the NextGen ERP program. This role will coordinate field activities manage escalations and ensure consistent support for field employees during testing cutover and hypercare phases.
Key Responsibilities:
- Act as the primary liaison between program leadership and the contractor field engagement team.
- Manage 10 25 field engagement resources.
- Coordinate field coverage across operational regions.
- Monitor and review weekly status reports and field insights.
- Escalate risks adoption challenges and system-related issues.
- Support change adoption strategies across field teams.
- Ensure SLA compliance and achievement of defined KPIs.
Coordinate closely with:
- Organizational Readiness team.
- Training team.
- Super User Network.
- BRN network.
- Lead weekly field engagement touchpoint meetings.
- Provide regular executive-level status updates and insights.
Required Experience:
- 10 years of experience in utility infrastructure or field operations environments.
- Experience supporting large-scale ERP implementations (SAP experience preferred).
- Strong change management and field adoption experience.
- Experience managing distributed field teams across multiple regions.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities:
- Participate in OP monthly team meetings and participate in team-building efforts.
- Contribute to OP technical discussions peer reviews etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
At OP we help you harness the power of technology for maximum impact. A technology consulting and solutions company we offer advisory and managed services innovative platforms and staffing solutions across a wide range of fields including AI cyber security enterprise architecture and beyond. For nearly two decades weve been challenging the status quo of the consulting industry serving up fresh ingenious thinking through a radically lean structure. Together this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.
At OP we help you harness the power of technology for maximum impact. A technology consulting and solutions company we offer advisory and managed services innovative platforms and staffing solutions across a wide range of fields including AI cyber security enterprise architecture and beyond. For nearly two decades weve been challenging the status quo of the consulting industry serving up fresh ingenious thinking through a radically lean structure. Together this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
