Customer Service Representative
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Job Location:
McPherson, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
TheCustomer Service Team steps in wherever high touch or high volume support is needed across CBS They handle critical customer interactions and transactions ensuring customers receive timely consistent and helpful service no matter which part of CBS theyre engaging with
- Provides high touch support across CBS
- Handles high volume customer interactions
- Ensures customers receive timely consistent help
Summary
TheCustomer Service Representative delivers positive efficient support to policyholders and agency partners Youll handle routine service tasks assist with inquiries and help keep operations running smoothlyThis role is ideal for someone who enjoys helping others values accuracy and wants to build a foundation in the insurance industry
Essential Duties & Responsibilities
Customer Support
- Respond to customer inquiries by phone and email with professionalism and empathy
- Provide accurate information on policies billing claims and account questions
- Complete routine transactions and route complex issues to the appropriate team
- Meet expectations for quality timeliness and productivity
Documentation & Workflow
- Document customer interactions and update policyholder records
- Create workflows from scanned documents and shared inboxes
- Maintain organized digital files
Administrative Support
- Prepare print and type forms or documents
- Assemble and process outgoing mailings
- Process vendor invoices and support general administrative tasks
Collaboration & Learning
- Work with teammates and cross functional partners to resolve customer needs
- Participate in training coaching and team meetings
- Build knowledge across billing claims and policy service
Additional Responsibilities
- Assist with special assignments and projects as needed
Qualifications
Required Skills and Abilities
- Strong verbal written and listening skills with a customer first mindset.
- Accuracy in data entry and documentation.
- Basic computer proficiency and ability to learn multiple systems.
- Strong organization reliability and follow through.
- Ability to work well in a team and maintain professionalism.
- Openness to learning new processes systems and insurance concepts.
Education and/or Experience
- High school diploma or GED required
- No prior experience needed - training provided and enthusiasm welcomed
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand use hands and fingers to operate a computer keyboard mouse and telephone keypad reach with hands and arms and talk or hear. The employee frequently is required to sit and stoop kneel or crouch. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision and ability to adjust focus.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
