Vehicle Command Center Supervisor

Job Description

The Role
The Command Center Supervisor leads a team of coordinators responsible for 24/7 monitoring escalation and mitigation of critical risks impacting GMs production and customer delivery. This role serves as the central point of control for real-time visibility to supply chain and logistics issues driving rapid fact-based decisions to protect plant schedules dealer and customer commitments and GMs financial performance.

What Youll Do

Critical Risk & Crisis Management

• Lead the real-time identification assessment and prioritization of critical supply logistics quality and capacity risks across GMNA operations.
• Direct the teams response to high-severity events (e.g. High risk suppliers logistics disruptions regulatory/tariff changes natural disasters) to minimize production downtime and customer impact.
• Own the escalation path for critical issues ensuring timely alignment with plants GPSC carriers engineering quality and leadership.
• Coordinate contingency playbooks (alternate sources mode changes schedule optimization controlled downtime etc.) and document decisions and outcomes.
• Track and communicate status of critical cases from first detection through full resolution ensuring robust handoffs across shifts.

Command Center Operations & Visibility

• Oversee daily command center operations ensuring full coverage across day afternoon night weekend and holiday windows as required.
• Run or delegate daily huddles with coordinators to review risk dashboards open cases launch timing and staffing/coverage.
• Ensure accurate timely updates leveraging GSC tools risk trackers and crisis dashboards used by senior leadership and plant teams.
• Standardize and maintain daily/weekly work routines for the Command Center (monitoring reporting follow-ups launch readiness checks etc.).
• Partner with adjacent teams (Tactical Ops Logistics Purchasing Plants IO IT) to maintain clear visibility to upcoming launches major changes and known risk horizons.

Leadership & People Management

• Directly supervise a team of Command Center Coordinators and related roles setting clear expectations for performance behavior and ownership.
• Develop talent through regular coaching feedback and documented standardized work for the supervisor and each coordinator role.
• Manage staffing plans including shift coverage vacation scheduling back-up coverage and training/onboarding plans for new team members.
• Build a culture of urgency accountability and calm under pressure reinforcing consistent use of standard processes during crises.

Stakeholder Engagement & Communication

• Serve as a single point of contact for senior leaders during critical events providing concise accurate and timely situation reports.
• Facilitate cross-functional problem-solving sessions with plants GPSC carriers engineering quality finance and customer teams.
• Ensure communication is tailored to the audience operational detail for working teams and concise risk/impact summaries for leadership.
• Support executive reviews and readiness forums (e.g. launch readiness major supplier risk reviews) with Command Center insights and data.

Continuous Improvement & Digital Tools

• Identify trends and recurring issues to drive root cause analysis and long-term corrective actions with GPSC plants logistics and IT.
• Champion adoption and improvement of digital tools (e.g. alarms dashboards automated alerts workflow tools) that reduce manual effort and improve response speed.
• Maintain and refine playbooks SOPs and training materials for risk management escalation and command center operations.
• Track and report performance vs. key metrics (e.g. avoided downtime response time to critical alarms open critical case count aging).

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in supply chain Logistics Operations Business or related field or equivalent experience.
• 5 years of experience in supply chain logistics manufacturing operations or command-center-style environment.
• 2 years experience leading teams or complex cross-functional problem-solving (formal people leadership or equivalent).
• Proven ability to lead under pressure make sound decisions with incomplete information and drive alignment across diverse stakeholders.
• Strong analytical skills; comfort using data to prioritize communicate risk and recommend actions.
• Excellent written and verbal communication skills with the ability to summarize complex situations quickly and clearly.
• Role requires flexibility for early/late hours occasional weekends and on-call support during major events or launches.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in automotive or other high-complexity high-velocity manufacturing environments.
• Familiarity with GM systems and tools (e.g. logistics visibility tools supplier risk dashboards ERP/TMS reporting platforms).
• Demonstrated success leading crisis management or business continuity efforts.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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