Customer Service (8) 18430
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Customer service representative
Location:Remote from South Africa
Position Type:Full-time
Salary:$1500 USD/month
Working hours: Our business hours are 7am-7:30pm Monday-Friday and 8-3pm Saturdays US Central Time. Candidates would be asked to work within those hours.
About the Company
We are an industry leader in pest control services dedicated to providing effective and eco-friendly solutions for residential and commercial clients. With a strong commitment to customer satisfaction professionalism and innovation we aim to create safer healthier environments for all.
Position Summary
The Customer Service position plays a critical role in delivering an exceptional customer experience while supporting sales growth retention routing efficiency and operational excellence. This position requires a deep understanding of our pest control services and strong customer communication skills
- Responds to a high volume of incoming calls emails and online inquiries and providessolutions to complex issues in a timely and professional manner.
- Answers billing account-related and service questions while scheduling servicesaccurately.
- Performs follow-up with customers via phone text and email to ensure needs are met.
- Assists with responding to Technician Chat messages and Account Alerts.
- Upsells add-on services to both new and existing customers.
- Continuously pursues pest and rodent knowledge to better serve customers and supportsales conversations.
- Schedules services and maintains and organizes routes to achieve the lowest possibledrive time and optimal drive scores.
- Coordinates with fellow team mates to balance workloads and provide cross-coverage.
- Assists with maintaining accurate customer data across systems.
- Manages bi-weekly collections by contacting customers with outstanding balances viaphone email and text.
- Performs a variety of additional tasks as assigned to support team success andoperational efficiency.
Key Requirements
- Excellent English proficiency; C1 level preferred .
- Minimum typing speed of 40WPM for efficient communication.
- Familiarity with CRM tools and customer management software.
- Proven experience in customer service roles with a sales component preferably for USA-based companies.
- Strong organizational communication and problem-solving skills .
- A proactive self-motivated approach with a passion for helping clients and achieving results .
Are you ready to take charge of the sales process and build lasting client relationshipsApply nowand take your career to the next level with us!
(Please remember to have ready your video introduction so we can speed up the process!)
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
