Learning Manager, Claims & Customer Service Transformation
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Learning Manager Claims & Customer Service Transformation
Job No: 678926
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Various
Max Term Full Time
Human Resources & Training
Pay Band 6
- Lead enterprise learning for a major transformation initiative
- Design futurefocused upskilling and reskilling pathways
- 6-month Secondment Opportunity
About the Role
As Learning Manager Claims & Customer Service Transformation you will build and deliver learning plans that support the evolution of work. You will oversee endtoend learning pathways that enable upskilling and reskilling at scale ensuring solutions are practical futurefocused and aligned to business and capability priorities. Working closely with transformation leaders and subject matter experts you will connect learning design to real performance and workforce outcomes.
This is a 6-month Secondment opportunity.
What Youll Do
- Develop and maintain structured learning plans that respond to evolving requirements and capability gaps across the transformation program
- Oversee the design of endtoend learning pathways that build skills progressively and support sustainable workforce transition
- Partner with business leaders and the project team to translate role evolution into clear actionable learning journeys
- Lead a crossfunctional learning squad coordinating inputs from learning designers subject matter experts and key stakeholders
- Monitor learning effectiveness and refine solutions based on feedback outcomes and changing business needs
- Provide clear reporting and insights that demonstrate learning impact and support informed decisionmaking
What Youll Bring
- Experience designing learning plans and capability pathways within complex change or transformation programs
- Demonstrated ability to connect learning design to workforce strategy and future skill needs
- Proven experience partnering with senior leaders to influence capability and talent outcomes
- Experience leading crossfunctional teams or project squads without direct authority
- Strong planning and delivery discipline with the ability to adapt in ambiguous and evolving environments
- A tertiary qualification in Learning Organisational Development HR or equivalent experience
If you require any support or adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply please submit your application via the link provided.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
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- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
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- Stocking
