Job Description Summary

Job Description

Roles and Responsibilities

• All contract performance related activities typically tied to a customer site. Perform in the role as the interface between the customer and the project team managing the transfer of information and requests.
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising.
• Responsible for adherence to contract service operations and performance specifications as well as financial & technical metrics specific to contract.
• Perform proposal negotiation and contract administration functions on assigned proposals / contracts with minimal supervision.
• Provide support to manager and senior contracts personnel on assigned contracts.
• Function as the liaison for the customer on contract matters.
• Coordinate with customers concerning Contractors services under CSA.
• Be the single point of contact for customers.
• Coordinate with customers when planning and performing its obligations in accordance with the Agreement including the Covered Maintenance Repair of Collateral Damage Additional Required Maintenance and Extra Work.
• Monitor and co-ordinate the execution of GEs obligations under CSA.
• Schedule and attend annual maintenance planning meetings with customers.
• Monitor and co-ordinate the execution of GEs obligations under the Warranty provisions under CSA.
• Provide accurate & timely billing as per the conditions under CSA.
• Respond to customer inquiries regarding proposals CM&Us (Conversion Modifications & Uprates) or any other Additional Required Maintenance and Extra Work etc. and consequently where applicable monitor and co-ordinate the execution of Additional Required Maintenance and Extra Work as per the conditions under CSA.

Required Qualifications

• Bachelors degree in Electrical or Mechanical Engineering or related field from an accredited university
• At least 10 years of experience in a technical and/or field services role

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills
• Hands on experience on CPM tools is preferred
• Prior experience in a financial background with P&L experience is preferred
• Prior completion of CPM training curriculum is preferred
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs/projects. Ability to document plan market and execute programs. Established project management skills
• Demonstrated ability to lead and perform in a customer facing role

Additional Information