Infrastructure and Cloud Engineer
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Our client a leading BPO company based in Durban is looking to fill the position of Infrastructure & Cloud Engineer.
Purpose of the Role:
The Infrastructure & Cloud Engineer is responsible for the design implementation and day-to-day management of the organisations hybrid IT infrastructure including cloud platforms networking telephony backup systems and monitoring. Operating within a 600-seat BPO call centre environment this role ensures high availability performance scalability and security of all infrastructure services supporting 24/7 contact centre operations.
This is a hands-on technical role with a strong focus on maintaining uptime supporting business continuity and enabling operational efficiency across the group.
Key Responsibilities:
Cloud Infrastructure & Platform Management:
- Design deploy and maintain cloud infrastructure across Azure AWS and/or GCC environments
- Manage virtual machines storage accounts networking and cloud-native services
- Monitor cloud resource utilisation optimise costs and ensure right sizing of instances
- Manage identity and access management (IAM) policies and role-based access controls in cloud environments
Network Infrastructure & Security:
- Manage and maintain WAN/LAN/VPN infrastructure across all sites and remote locations
- Configure and manage enterprise firewalls network segmentation and intrusion detection/prevention systems
- Ensure secure network architecture supporting SOC2/ISO and PCI-DSS compliance requirements
- Troubleshoot and resolve network performance issues affecting call quality and application performance
- Manage SD-WAN and internet connectivity liaising with ISP and telecom service providers
Telephony Infrastructure:
- Maintain and support telephony infrastructure including SIP trunking VoIP systems and IP PBX platforms
- Ensure telephony systems support high-volume concurrent call capacity for 600 agents
- Collaborate with Application & Service Desk teams on telephony configuration and quality issues
- Monitor call quality metrics (jitter latency packet loss) and implement improvements
Backup Disaster Recovery & Business Continuity:
- Implement and manage backup solutions ensuring data integrity and compliance with retention policies
- Design and maintain disaster recovery plans including regular DR testing and simulation exercises
- Ensure RPO and RTO targets are met for critical business systems
- Maintain documentation of all DR procedures and recovery runbooks
Monitoring Logging & Incident Response:
- Implement and maintain monitoring and alerting solutions (e.g. Grafana Prometheus ELK Stack CloudWatch Azure Monitor)
- Proactively identify and resolve infrastructure issues before they impact operations
- Participate in on-call rotation for critical infrastructure incidents outside business hours
- Conduct root cause analysis for major incidents and implement preventive measures
Security & Compliance:
- Support PCI-DSS compliance initiatives related to infrastructure including network segmentation encryption and access controls
- Conduct regular vulnerability scans and assist with penetration testing remediation
- Ensure server hardening and patch management schedules are maintained
- Collaborate with the Security & Compliance Coordinator on audit preparation and evidence gathering
Qualifications and Experience:
- Grade 12 Senior Certificate
- Diploma or degree in Information Technology Computer Science Network Engineering or related field
- 35 years hands-on experience in infrastructure engineering or cloud operations
- Proven experience with Microsoft Azure and/or AWS cloud platforms
- Strong knowledge of networking (TCP/IP DNS DHCP VPN VLAN routing/switching)
- Experience with enterprise firewall management (Cisco Fortinet Palo Alto or similar)
- Experience with Windows Server and Linux administration
- Working knowledge of virtualisation platforms (Hyper-V VMware)
- Understanding of backup technologies and disaster recovery principles
- Familiarity with scripting (PowerShell Bash or Python) for automation
Preferred Certifications:
- Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert
- AWS Certified Solutions Architect Associate
- CompTIA Network or Security
- Cisco CCNA or equivalent networking certification
- ITIL Foundation v4
Advantageous:
- Experience in a BPO call centre or contact centre environment
- Knowledge of SOC2/ISO/PCI-DSS compliance requirements
- Exposure to telephony infrastructure (SIP VoIP IP PBX)
- Experience with monitoring tools
Competency Area / Technologies & Tools:
- Cloud Platforms (Azure AWS GCC)
- Networking (Cisco Fortinet Aruba; SD-WAN VPN)
- Servers & Virtualisation (Windows Server Linux Hyper-V VMware)
- Telephony (SIP VoIP IP PBX Avaya Cisco 3CX)
- Monitoring & Logging (Grafana Prometheus ELK CloudWatch)
- Backup & DR (Veeam Datto Azure Backup)
- Scripting & Automation (PowerShell Bash Python Terraform)
- Security (Firewall management IAM PCI-DSS controls)
If you are interested in applying for this role please send a detailed copy of your CV to
If you have not been contacted within two (2) weeks please consider your application as unsuccessful.
Required Experience:
IC
Key Skills
- Jenkins
- Ruby
- Python
- Active Directory
- Cloud
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- Troubleshoot
- Backup
- Puppet
- hardware
