Application Production Support (on-site)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Axians we value talent not labels.
We believe in a culture of inclusion where everyone has a place and all applications are considered based on merit without discrimination.
This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.
THE ROLE
We are looking for a #TechTalent to work as anApplication Production Support for a national project.
YOUR DAY TO DAY
WHAT WERE LOOKING FOR
WHAT YOU CAN EXPECT FROM US
Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360 evaluation from managers and peers will also allow you to evolve.
Work Life Balance
By collaborating with Axians you will be able to reconcile work and family requirements without neglecting either area.
Attractive evolving compensation
When working with Axians you will have access to performance bonuses in addition to an attractive salary pack (base salary benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological Legal Psychosocial and Financial support).
Do you identify with this position
If you think this position is the right fit for you and you have the #TechTalent we are looking for send us your resume preferably in English and in Europass format to with the subject APS/TP/DB.
Learn more about Axians
We believe in a culture of inclusion where everyone has a place and all applications are considered based on merit without discrimination.
This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.
THE ROLE
We are looking for a #TechTalent to work as anApplication Production Support for a national project.
YOUR DAY TO DAY
- Oversee and manage the Close of Business (COB) process in the Transact production environment addressing any issues or errors that arise and ensuring the system operates in accordance with the Service Level Agreement (SLA);
- Monitor respond to and resolve user queries and minor technical issue perform first-line diagnosis maintain knowledge base and document common issue and resolutions adherence to SLA (L1);
- Analyze troubleshoot and resolve application issues collaborate with L3 teams/ interface teams perform root cause analysis manage patched upgrades support batch processing reconciliations and end-of-the day operations work closely with infrastructure databases and security teams to maintain system integrity ensure compliance with the company governance audit (L2);
- Facilitate the resolution of logged tickets by conducting a thorough analysis of each ticket and keeping stakeholders informed through appropriate communication channels at every stage of the resolution process ultimately delivering a satisfactory solution;
- Participate in on-call rotations and ensure 24/7 avilability for critical applications;
- Respond to inquiries and requests for clarification from Operations and Users.
WHAT WERE LOOKING FOR
- Proven professional experience in similar roles;
- Experience with Banking L1/L2 support;
- Proficiency in banking streams - Retail Banking (Arrangement Architecture Accounts Deposits & Loans) Treasury Operations Wealth Securities & Corporate Actions processing Payments (TPH) Financial Accounting;
- Strong knowledge of RTB (Run the Bank) operations production support and incident management;
- Proficiency in SQL Unix/ shell scripting and log analysis;
- Familiarity with banking interfaces APIs and middleware;
- Knowledge of operating systems and monitoring tools is necessary;
- Experience with automation and simplification of tasks;
- Experience in Ticketing Systems like ServiceNow Jira;
- Familiarity with CI/CD version control tools and databases is required;
- Additionally experience with Kubernetes is necessary for managing containerized applications effectively;
- Availability to work100% on-site;
- Fluency inEnglish (written & spoken).
WHAT YOU CAN EXPECT FROM US
Stable professional career
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
Prospects for career advancement
You can access training and new certifications that will further elevate your skills. The 360 evaluation from managers and peers will also allow you to evolve.
Work Life Balance
By collaborating with Axians you will be able to reconcile work and family requirements without neglecting either area.
Attractive evolving compensation
When working with Axians you will have access to performance bonuses in addition to an attractive salary pack (base salary benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological Legal Psychosocial and Financial support).
Do you identify with this position
If you think this position is the right fit for you and you have the #TechTalent we are looking for send us your resume preferably in English and in Europass format to with the subject APS/TP/DB.
Learn more about Axians
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Somos organização de pessoas para pessoas. Uma empresa que desenvolve projetos digitais e é especialista na transformação digital. Saiba mais sobre nós.
