E-commerce Dutch Support Specialist – Remote Portugal

Customer Support Specialist (E-commerce) Remote Portugal
Work from Home (Continental Portugal) Full-time Start Date: 01 June 2026

Ready to build a career in a fast-paced international environment

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service roleyoull be the key player ensuring seamless online journeys solving real-time challenges and delivering exceptional service that truly makes an impact.

Your Mission

As a Support Specialist youll manage the full lifecycle of customer orders while maintaining top-tier service standards. Youll be trusted with sensitive data collaborate across teams and solve complex issues with precision and speed.

What Youll Do

• Manage end-to-end customer interactions (phone email chat) related to online orders

• Handle delivery tracking returns refunds payment queries and shipping investigations

• Review and process order-related data and business requests

• Collaborate with couriers financial institutions and internal teams

• Ensure strict compliance with PCI & GDPR policies

• Analyze and resolve complex cases escalating when necessary

• Contribute to continuous improvement of customer experience and team performance

What You Bring

Were looking for driven individuals who thrive under pressure and care about the details that matter.

• English proficiency (B2 or higher) written & spoken

• Strong communication and problem-solving skills

• High attention to detail and accuracy

• Ability to work independently and make decisions confidently

• Comfortable handling sensitive/confidential data

• KPI-driven mindset with a proactive attitude

• Team player who values collaboration and accountability

Nice to have:

• Experience with SAP or back-office tools

• Previous customer support or e-commerce experience

Training & Onboarding

We set you up for success from day one:

• Fully paid training (1520 working days)

• MondayFriday 09:00 18:00 (incl. holidays)

• Training conducted in English

• Includes customer management across phone email & chat

• Hands-on learning independent task execution

Working Schedule

• 40 hours/week (8h/day 1h lunch)

• Rotational shifts: Monday to Sunday

• Operating hours: 07:00 00:00

• Flexibility required (including occasional overtime based on volume)

Whats in It for You

• 1534.82 gross/month (all-in package)

• Meal allowance: 7/day

• Performance bonus

• Holiday & Christmas allowances included

• 100% Remote work (within continental Portugal)

• Career growth opportunities in an international environment

Hiring Process

1. Application Review

2. Online Language Assessment

3. Interview with the Client

Why This Role Stands Out

You wont just answer ticketsyoull own the customer journey solve meaningful challenges and grow in a structured high-performance environment where your impact is visible from day one.

Apply now and secure your spot before the next training batch fills up.