Application Developer Intermediate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Application Developer Intermediate
Project Overview
The Contact Centre Program aims to standardize and enhance services across 80 contact centers operating within multiple ministries. These centers provide support to Albertans as well as various departments boards and agencies.
The selected resource will support the Contact Centre Platform by contributing to the development integration and ongoing maintenance of solutions within the ServiceNow platform. The role involves working closely with business units to ensure that solutions align with operational needs and long-term strategic goals.
Reporting Structure
The Application Developer will report to the Contact Centre Service Owner and collaborate with technical teams business stakeholders and program areas.
Key Responsibilities
Design develop test and implement contact center solution features within ServiceNow.
Configure and customize ServiceNow modules to meet functional and technical requirements while maintaining system integrity and sustainability.
Troubleshoot and resolve issues related to ServiceNow applications and integrations including integrations with external tools such as CX-One.
Work closely with business units and program teams to understand requirements and deliver appropriate technical solutions.
Provide functional and technical expertise related to the ServiceNow platform.
Conduct unit testing and support User Acceptance Testing (UAT) activities.
Ensure overall technical solution quality assurance (QA).
Identify investigate and resolve production defects in a timely manner.
Coordinate and support release planning and deployment schedules.
Provide technical documentation for system designs configurations and changes.
Support transition to operations and assist operational support teams during the handoff process.
Participate in Agile delivery ceremonies including sprint planning and status meetings.
Track and report progress time and work status as required.
Required Qualifications
Experience in application development using the ServiceNow platform.
Strong knowledge of ServiceNow configuration customization and integration.
Ability to troubleshoot and resolve technical issues in enterprise applications.
Experience working in Agile delivery environments.
Strong analytical and problem-solving skills with the ability to quickly understand application functionalities and processes.
Certifications
ServiceNow Certified Application Developer (CAD) and/or
ServiceNow Certified System Administrator (CSA)
Requirements
1. ServiceNow Development Experience
Hands-on experience in ServiceNow application development configuration and customization.
2. ServiceNow Certifications
ServiceNow Certified Application Developer (CAD) and/or
ServiceNow Certified System Administrator (CSA).
3. ServiceNow Integrations
Experience integrating ServiceNow with external systems or tools such as NICE CXone or other enterprise platforms.
4. Troubleshooting & Production Support
Ability to identify troubleshoot and resolve production issues and defects within ServiceNow applications.
5. Testing Experience
Experience with Unit Testing and supporting User Acceptance Testing (UAT).
6. Agile Environment
Experience working in Agile/Scrum development teams and participating in sprint activities.
7. Technical Documentation & Release Support
Ability to create technical documentation support release planning and coordinate deployments.
Required Skills:
1. ServiceNow Development Experience Hands-on experience in ServiceNow application development configuration and customization. 2. ServiceNow Certifications ServiceNow Certified Application Developer (CAD) and/or ServiceNow Certified System Administrator (CSA). 3. ServiceNow Integrations Experience integrating ServiceNow with external systems or tools such as NICE CXone or other enterprise platforms. 4. Troubleshooting & Production Support Ability to identify troubleshoot and resolve production issues and defects within ServiceNow applications. 5. Testing Experience Experience with Unit Testing and supporting User Acceptance Testing (UAT). 6. Agile Environment Experience working in Agile/Scrum development teams and participating in sprint activities. 7. Technical Documentation & Release Support Ability to create technical documentation support release planning and coordinate deployments.
Company Industry
IT Services and IT Consulting
