Medical Support Assistant Salt Lake

Jamison Professional Services Inc. (Jamison) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant.

Job Title: Medical Support Assistant (MSA).

DESCRIPTION OF SERVICES:
The Medical Support Assistant is the responsible for the performance and coordination of appointment scheduling.

Responsibilities:
Consistently responds to internal and external customer requests for assistance in a courteous professional cooperative and helpful manner.
Answers the phone within 5 rings and follows appropriate telephone etiquette. Listens attentively to questions and confirms understanding by restating to the caller. Will collect adequate information before transferring a call to nurse provider social work etc.
MSA has general knowledge of use and check in of all patients via Patient Check-in (PCI).
Serves Patient Relations Representative and actively listens to feedback patient concerns and can self-resolve patient complaints / co-worker concerns in a tactful professional manner.
Understands the roles and responsibilities of others in the team participates in team huddles. All employees are expected to be courteous and cooperative and to work to achieve the goals of the clinic. This includes professional constructive and open communication with supervisor and other employees. Performance must demonstrate the ability to adjust to change or work under pressure in a professional pleasant manner.
MSA manages and completes assigned work provides input on work progress and/or impediments works collaboratively and maintains efficient workflow.
Receives reviews prepares and ensures correct punctuation spelling grammar format styles and oversees the incoming and outgoing correspondence.
MSA will continuously update patient demographics to include phone number address next of kin emergency contact and insurance capture.
Proficiency and daily use of personal computers Outlook Teams ISS VISTA CPRS PCI HSRM PPMS and Consult Tracking Management (CTM).
Proficiency in updating no-shows within 24 hours of appointment. Monitoring incoming and outgoing faxes and mail in accordance with HIPPA standards.
MSA provides support to patient aligned care team.
Knowledge in use of VA software such as CPRS ISS VISTA CTM PCI HSRM PPMS and
Advanced MSA is responsible for workflow completion and hand-offs for assigned work for example the monitoring of two calls and a letter for recall reminders which may apply to the following reports/metrics NEAR Report 90 Day Warning Report Primary Care Management Module dual enrollment and any other access related reports.
MSA routinely reviews and uses data from reports used to collaborate with team members for patient appointments and communicates scheduling issues to their supervisor.
Responsible for following scheduling practices ensuring Veterans are scheduled within the VA guidelines.
Responsible for meeting all Compliance and Business Integrity standards regarding ICB and scheduling accuracy.
Ensure compliance with VA Community Care scheduling processes.
Responsible for meeting all workload requirements and timeliness.
Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensure that requirements are in place and are compliant as evidenced by both internal and external reviews.
Demonstrate participation and knowledge in the facilitys Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards.
Ensure all patients are identified with two appropriate patient identifiers per policy.
Always maintains computer and IT security. Accepts full responsibility for all transactions under his / her badge access and verify codes and protection or equipment hardware or software. Uses access security codes only in the performance of official duties.
Accepts full responsibility for protecting electronic and printed files containing sensitive information.
Protects information from unauthorized release loss alteration or deletion following applicable regulations and instructions in the computer access agreement.
Contractor MSA staff shall complete all mandatory required training per VAMC policy.
Contractor MSA staff shall be aware of all laws regulations policies and procedures relating to Privacy Confidentiality and HIPPA and comply with all standards.
Contractor shall maintain zero (0) breaches of privacy or confidentiality.
MSA staff shall complete all performance standards within VA guidelines.

REQUIRED AND DESIRED KNOWLEDGE SKILLS AND ABILITIES:
U. S Citizen
Have a High School education or GED equivalent.
Oral and written proficiency with English
Knowledge of Computer software such as Microsoft Word Excel Outlook and Microsoft Office Suite.
Type at least 50 WPM
Have no health or physical disability restrictions that interfere with the performance of assigned duties.
Knowledge of medical terminology
Minimum 12 months of experience as Medical Support Assistant

Location: Remote Applicant must reside within 50 miles of Salt Lake City UT 84148

Schedule: Monday Friday 8:00am 4:30pm MT excluding federal holidays; contractor personnel will work an 8-hour shift.

Clearance Level Required: Employment is contingent upon successfully completing any required background checks in accordance with applicable law.

Health and Infection Control Requirements
This position is assigned to a Department of Veterans Affairs (VA) facility and requires compliance with all applicable OSHA healthcare safety standards and VA infection control policies.
Selected personnel must provide documentation of required health screenings immunizations and training prior to the start of work. These requirements may include but are not limited to:

• Tuberculosis (TB) screening / Tdap vaccination / Annual Influenza vaccination (unless medically contraindicated)
• Proof of immunity for Measles Mumps Rubella (MMR) and Varicella
• Documentation that the Hepatitis B vaccine has been offered
• Bloodborne pathogen training in accordance with OSHA standards

Documentation must be current and submitted prior to the first duty shift as required by the VA Contracting Officer (CO) or Contracting Officers Representative (COR).

JAMISON CORPORATE OVERVIEW:
Jamison Professional Services Inc. (Jamison) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta Georgia. We specialize in providing professional management administrative healthcare court reporters and transcriptionist experts and document/ record and telehealth operational support solutions to U.S. Government State and commercial clients. Jamison is a nationwide professional staff augmentation company that helps commercial clients and government agencies expand their talent acquisition reach by sourcing assessing developing and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence integrity and professionalism.
Jamison affords equal employment opportunity to all individuals regardless of race creed color religion gender national origin ancestry age marital status veteran status disability medical condition gender identity or sexual orientation. Our employees as well as applicants and others with whom we do business will not be subjected to sexual racial religious ethnic or any other form of unlawful harassment and/or addition Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamisons commitment to equal opportunity is applied through every aspect of the employment relationship including but not limited to recruitment selection placement training compensation promotion transfer termination and all other matters of employment.
Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.
All applications must be submitted through our application system at: Experience:

Junior IC