Digital Solutions Executive Director HSS

The Digital Solutions Executive Director for HCFS or HSS serves as the primary IT leader for ForHealth Consulting Digital Solutions supporting the HCFS or HSS solution set. The Digital Solutions Executive Director for HCFS or HSS reports to the Managing Director of Digital Solutions. The DS ED is responsible for driving IT strategy solution delivery and operational support for HCFS or HSS serving as a trusted technology advisor to the HCFS or HSS Managing Director and leadership team.

As the key IT partner for HCFS/HSS this leader drives all technology initiatives aligning IT resources projects and activities closely to business needs and priorities. The HCFS/HSS IT Leader fosters a collaborative business-aligned approach to solution development and operational support working across teams to ensure alignment of enterprise standards and the delivery of high-value solutions. The HCFS/HSS DS ED ensures that IT services solutions and initiatives are strategically aligned with business goals and deliver measurable value. The HCFS/HSS DS ED is responsible for managing a multi-disciplinary team of IT staff directing all HCFS/HSS IT activities and resources to help the business unit achieve its objectives through effective use of technology while maintaining strong alignment with Digital Solutions leadership and strategy.

• Define and drive the business units IT strategy to align technology with business objectives service excellence internal client experience and operational performance.
• Develop and execute an annual technology plan and goals for assigned areas and secure executive leadership approval in alignment with ForHealth Consultings IT Roadmap and overall goals priorities and strategy.
• Manage and oversee the effective execution of IT services and projects with a focus on scope schedule budget quality successful outcomes and stakeholder satisfaction.
• Identify and champion digital transformation initiatives that enhance business workflows data integration and coordination of services with the goal of improving efficiency reducing cost and creating a competitive advantage.
• Advise leadership on technology investments innovation opportunities and performance metrics.
• Oversee and direct the implementation configuration and optimization of the applications and tools used by clients and business units. Ensure projects are on time and meet deliverables and client expectations.
• Deliver realistic well defined and accurately scoped proposals for new projects upgrades enhancements and system maintenance.
• Develop a collaborative relationship with Digital Solutions Executive Director for HCFS or HSS and the broader Digital Solutions team to identify design and implement technology enhancements focused on driving operational efficiency and improvements in the user and client experience.
• Develop strong partnership with Business Intelligence to develop reporting and analytics capabilities that support services delivered by the assigned business units.
• Collaborate with Enterprise Architecture and Shared Solutions teams to manage application life cycles including the development of an annual workplan identifying and prioritizing applications approaching end-of-life or requiring modernization.
• Collaborate with Security Architect to ensure alignment on security standards and recommendations.
• Ensure compliance with regulatory and interoperability standards and ensure adherence to enterprise standards architecture privacy and security in all HCFS or HSS IT activities.
• Lead and manage the HCFS or HSS IT solution set team providing daily oversight direction and management to achieve goals deliverables and objectives.
• Support all HCFS or HSS IT needs including strategy planning budgeting design development implementation operations support and coordination.
• Support business development relationship development and client relationship management representing Digital Solutions and HCFS/HSS in sales opportunities proposals client meetings discussions and projects.
• Act as the advocate for the business unit within IT planning governance and budgeting processes.
• Oversee and manage the HCFS/HSS IT budget including resource allocation forecasting and financial management. Direct IT budget and resource management for the HCFS/HSS business unit including time tracking for project-level needs vendor and development partner management and surge staffing coordination.
• Establish and prioritize sub-teams as needed in partnership with HCFS/HSS and Digital Solutions leadership to focus on high-impact initiatives.
• Work with the Shared Solutions team to leverage common platforms ensure integration and promote standardization where appropriate.
• Collaborate with the Digital Solutions architecture/capture team to identify select design and deliver scalable solutions for HCFS/HSS for new business opportunities and to maintain and enhance the full portfolio of solutions supporting the business.
• Manage external solution partners including UMass Chan IT and staff augmentation resources partners for approved projects.
• Develop implement and monitor policies and procedures for effective operation and security of HCFS/HSS IT systems.
• Monitor IT service performance and manage issue escalation for the business unit.
• Oversee and direct change management communication and adoption efforts related to IT initiatives.
• Track measure and report on the business value delivered by IT investments.

• Bachelors degree in Computer Science Information Technology Business Administration or related field
• 8 years of experience in IT leadership roles with direct experience supporting business units or functional areas
• Proven track record in IT strategy development budget management solution delivery and operations
• Demonstrated ability to build effective partnerships with business leaders and serve as a trusted technology advisor.
• Strong understanding of healthcare industry trends compliance requirements and consulting environments
• Excellent communication stakeholder management and problem-solving skills.
• Proven ability to manage projects coordinate cross-functional teams and influence in a matrixed environment
• Deep experience with IT maturity service management frameworks and delivery methodologies

Preferred Qualifications:

• Masters degree in Computer Science Information Technology Business Administration or related field
• IT leadership experience in healthcare human services or public sector
• Commercial consulting service or solution delivery experience with responsibility for project or client management
• PMP or Lean /Six Sigma certification
• Experience developing and applying metrics to measure and monitor the efficiency effectiveness and quality of services including developing and executing performance and service improvement plans
• Experience measuring and improving client satisfaction for technology services