Job Description Summary

Job Description

Responsibilities:

• Plan and proactively manage the entire lifecycle of PCS ordersfrom entry to cash collectionensuring contractual and compliance requirements are met.

• Maintain clear and timely communication with field teams regional stakeholders and shared services to ensure smooth order execution.

• Oversee Order Entry processes including quotation review pricing validation and contract documentation verification per standard work as necessary to meet business contract rules and requirements. Maintain order backlog quality and tracking for continued compliance to contractual requirements.

• Work collaboratively with our shared service team members processing Change Order Management processes effectively efficiently and compliantly to standard work and contract. Track and report out to OTR leadership and regional teams on all modifications to contracts/orders (including Change Order Phase In/Phase Out Locally Sourced Inventory Construction etc.) via standard work tracking tools.

• Optimize Sales transfers. Assist in the resolution of Accounts Receivable cash collection issues and disputes on assigned orders. Drive continuous process improvements leveraging shared service support where appropriate.

• Confirms customer requested delivery date and plans to ensure backlog management is maintained per standard work instructions and alerts. Own and update timely key dates using local operating mechanisms and reports.

• Provide shipping and billing instructions in accordance with contract terms and conditions.

• Continuous Improvement: Actively participate in and drive continuous process improvement exercises standard work development and enhancement and engage in business Lean 6-Sigma efforts.

Qualifications:

• Bachelors degree is preferred or

• Associates degree with 5 years of experience or

• High School Diploma with 10 years of experience

• Customer service/order management experience

• Must be located in the Waukesha WI area

Desired Characteristics:

• Ability to work in a fast-paced environment.

• Strong prioritization multitasking and critical thinking skills.

• Proactively follow up on open issues with strong critical thinking and communication skills.

• Basic accounting skills and attention to detail. Current or previous experience in a project management customer relations or order management role.

• Previous experience supporting a Sales or Service team.

• Proven ability to build relationships with remote colleagues. Demonstrated aptitude and success in fostering solid value-based relationships with internal and external customers.

• Ability to work extended hours & weekends during peak times of the year which are the last 2 weeks of the following months: March June September and December.

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Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.