Call Center Agent blended (also open for Fresh Grads)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
We are hiring for Customer Service Representative (Blended)
Your future duties and responsibilities:
Analyze customer data to provide the client with clean and commonly defined account
structures.
Contact customer for service validation and delivery as defined by stated quality KPIs
Timely and accurate management of assigned orders including utilization of Order Management
Tracker system
Check tools to resolve non-match account creation requests.
Go through workflows define steps and make decisions
Able to meet or exceed agreed service level targets with the client.
Required qualifications to be successful in this role:
Willing to work on a Shifting Schedule
Amenable to work onsite in McKinley Taguig during Training
Knowledge and Skills:
Flexibility to work on varied projects and assignments
Ability to multitask and prioritize regularly to manage changing work needs
Excellent communication skills both written and oral
Strong attention to detail good analytical skills
Strong organizational and time management skills
Ability to self-learn as well as participate in ongoing training and education
Able to initiate and problem solve effectively
Able to work independently and within a team environment including professional interaction with other departments and external third parties
Behavior
Customer Orientated
Able to communicate clearly.
Disciplined/self-governing.
Willingness to learn.
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Unclear Seniority
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
