Product Support & Operations Specialist
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Via is on a mission to create public transportation systems that provide far greater access to jobs healthcare and education. Our platform serves as the technology backbone for modern transit networks transforming antiquated and siloed public transportation systems into smart data-driven and efficient digital networks. With hundreds of agency partners around the world Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via you will be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks youre who they turn to. Youll resolve problems with speed and precision build trusted relationships with partners and act as the bridge between their day-to-day realities and Vias Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise gain cross-functional exposure and make a tangible impact from day one.
About the Role:
- Get up to speed quickly through hands-on training and mentorship becoming a true expert on Vias platform tools and industry context
- Prioritize operational issues and deliver technical specific and strategic responses with speed and quality giving partners the clarity they need to keep their networks running
- Build close relationships with partners understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes
- Work cross-functionally with Product Engineering Operations and Partner Success to tackle challenges that span multiple functions
- Identify product and process improvement opportunities acting as the bridge between partners and technical teams to shape prioritization and scalability decisions
About You:
- 1-2 years of work experience including internships; we welcome recent graduates eager to grow in a fast-paced mission-driven environment
- Some prior experience in a technical support or client-facing role whether through a full-time role or internship
- Meticulous and analytical with strong process orientation and the ability to manage multiple priorities simultaneously
- An entrepreneurial problem-solver who doesnt accept the status quo and is always looking for smarter solutions
- A natural communicator who instinctively finds the right tone in every situation
- Fluency in an additional language (German Spanish Arabic French Italian Dutch or Japanese) is a plus as is
What We Offer:
- Becoming part of a company that was awarded for its commitment to social good
- Competitive compensation including equity
- A hybrid work and a lovely office situated in the heart of Berlin in Mitte
- Weekly team lunch and breakfast
- Urban Sports Club membership
- Company pension scheme (bAV) with a 20% employer contribution
- 30 vacation days a year
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride
Via is an equal opportunity employer.
#LI-RB1
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
We’re Via, and we build technology that changes the way the world moves. Our guiding principle is simple: we know that the future of transportation is safe, dynamic, shared public mobility — the kind that reduces carbon emissions across congested cities, complements existing transit i ... View more
