Team Lead Design Operations (All Genders)

TheTeam Lead DOis a dynamic force at the intersection of strategy process/KPIs definitions while collaborating and driving seamless alignment across stakeholders and departments. The Team Lead DO uses deep expertise in design creation processes and communication across digital and print channels ensuring consistency and quality in a complex multi-channel landscape. 

By continuously optimizing processes tools and collaboration the Team Lead DO fosters innovation operational excellence and the continuous evolution of design impact. 

• Own the production management of several hundred digital and print assets per month. 
• Lead and mentor a team of 7 designers and 7-8 external freelancers with a positive mindset and support them in managing backlogs effectively and ensure tasks are well prioritized defined and in line with our business goals.  
• Foster a culture of ownership outcomes and continuous improvement by running post-mortems and implement learnings. 
• Establish a data-driven design mindset and help the team utilizing digital analytics tools testing and research. 
• Develop hypotheses and testing planning for creative variations across paid social display CRM onsite and print. 
• Work closely together with the conception and video team to align on narratives messaging hierarchies and guardrails and translate campaign ideas into channel-specific creative strategies design roadmaps and resource planning. 
• Own and ensure brand and campaign consistency and high-quality output across all touchpoints and assets. 
• Own and improve intake briefing scoping and prioritization and implement a transparent service model for stakeholders. 
• Maintain an asset library and guardrails hub standardize modular channel-adaptive templates component libraries and design systems to ensure efficiency and consistency. 
• Define and automate processes and workflows in project management- and ticket tools (Wrike/Jira) and establish RACIs and QA loops with all relevant interfaces. 
• Own the creative tech-stack and drive efficiency in asset creation and localization by leveraging AI Figma Miro Adobe etc. 

Qualifications :

• 58 years in design/creative roles including 24 years leading a multi-channel design or creative ops team within e-commerce or a fast-paced digital environment. 
• Experience with localization at scale and multi-market creative ops. 
• Proven record of improving creative performance through systematic testing and iteration. 
• Demonstrated process optimization and stakeholder management at scale. 
• Expert in Figma and Adobe Creative Cloud experience and openness for AI solutions. 
• Strong grasp of static formats and deep knowledge of best practice across channels. 
• Proficient with project management tools (Wrike/Jira) and DAM workflows. 
• Data-literate: comfortable with dashboards testing frameworks and interpreting experiment results. 
• Systems thinker who loves building repeatable scalable processes without stifling creativity. 
• Excellent judgment on brand vs. performance trade-offs and when to push boundaries. 
• Creative at heart customer-focused with a bias for speed clarity and continuous improvement. 
• Strong people leadership: hiring coaching feedback and conflict resolution. 
• Experience with localization at scale and multi-market creative ops. 

Soft Skills 

• Change management: Guide teams through process/tooling changes with clarity empathy and adoption focus. 
• Inspirational leadership: Give the right level of mentoring and enablement to the team and fosters a positive efficient work environment. 
• Cross-functional collaboration: Build trust with Marketing Product Merchandising and regional teams. 
• Systems thinking: Connect dots across channels and processes designs for scalability and reuse. 
• Resilience and stress management: Stay calm in high-volume production periods and protects team focus. 
• Presentation and storytelling: Confidently present concepts test results and roadmaps to leadership. 

Additional Information :

Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.

At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

28 vacation days and days off on 24th and 31st of December
Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use
 

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

Remote Work :

No

Employment Type :

Full-time