Our team in Reading currently has an opening for a Customer Service Representative.

ROLE & RESPONSIBILITIES

JOB SUMMARY

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management: order processing order management order changes cross collaboration required for order fulfillment and leading all order related communication to the customer.

JOB RESPONSIBILITIES

• Responsible for efficient and accurate order placement order confirmation via phone email or EDI and timely communication regarding order changes to the customer.

• Verifies all shipping billing pricing and purchase order information.

• Enters special instructions related to orders customer requests/code maintenance and notes.

• Update customer files with quoted pricing new items address changes delivery instructions etc.

• Communicate and provide necessary support to sales staff while in the field.

• Regularly communicates with internal and external customers on various issues.

• Operates as a team member on all data entry and order intake supporting other Customer Service Representatives as necessary.

• Audits customer purchase orders for pricing quantity terms of sale requested ETA (if applicable) carrier special shipping instructions and double-checking others orders.

• Documents and resolves customer complaints.

• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

• Responsible for Compliance Regulations and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety Quality and Regulatory expectations along with any other relevant company policies and procedures.

IDEAL PROFILE

• Must have the capacity to problem solve work independently and consistently demonstrate strong listening speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at working in a fast-paced deadline-driven environment to prioritize heavy workload and multitasking.
• Dedication to teamwork customer satisfaction and results.
• Excellent written/oral communication skills.
• Willingness to work overtime have on-call hours or work after hours.
• Keeping calm when on customer calls.

EDUCATION AND EXPERIENCE

• 2 years of experience in Customer Service or similar discipline.
• Chemical Distribution or Manufacturing is a plus.
• Experience with Microsoft Office Suite ERP/CRM systems and team collaboration tools.

OUR OFFER

We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.

• Individual development on-the-job training and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

ABOUT BRENNTAG

Brenntag is the global market leader in chemicals and ingredients distribution. The company holds a central role in connecting customers and suppliers of the chemical industry. Headquartered in Essen Germany Brenntag has more than 17000 employees worldwide and operates a network of about 700 sites in 78 2021 Brenntag generated sales of around 14.4 billion EUR. The two global divisions Brenntag Essentials and Brenntag Specialties provide a full-line portfolio of industrial and specialty chemicals and ingredients as well as tailor-made application marketing and supply chain solutions technical and formulation support comprehensive regulatory know-how and digital solutions for a wide range of the field of sustainability Brenntag pursues specific goals and is committed to sustainable solutions in its own sector and the industries served. Brenntag shares have been listed at the Frankfurt Stock Exchange since 2010 initially in the MDAX and since September 2021 in the addition the Brenntag SE shares are listed in the DAX 50 ESG and DAX ESG Target. For more information visit .

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age disability gender identity sexual orientation ethnicity race religion or belief parental and family status or any other protected characteristic. We welcome applications from women men and non-binary candidates of all ethnicities and socio-economic backgrounds.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone tty fax email etc.).

Brenntag North America Inc. and its subsidiaries use E-verify a government-run web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to or view the poster at TA Team