Case Manager
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Company Overview:
Advance Your Career in Insurance Claims with Allied Universal Compliance and Investigation Services. Allied Universal Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader we provide dynamic opportunities for claim investigators SIU investigators and surveillance investigators. Our team is committed to innovation and excellence making a significant impact in the insurance industry. If youre ready to grow with the best explore a career with us and make a difference.
Job Description
Allied Universal is hiring a Case Manager
The Case Manager is responsible for all customer service functions and quality control of the final investigative product also serving as the liaison between the client and the field staff who conduct the investigation. Case Managers are also responsible for meeting reopen sales goals on a monthly basis creating accurate funding records for all items billable to the client and sound management of their assigned case inventory. Case Managers must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Ensure timely closing of all files on which the client requires no additional investigative activity. Upon closure of files that have unused authorization monies a detailed description of the reasons for this unused authorization must be provided
- Use independent judgment to define and confirm client objectives (including due dates) on all new reopen and investigative referral cases; objectives must be clear and completely defined in the Client objectives section of CAM (proprietary business software)
- Use sound management of their assigned case inventory utilizing discretion and independent judgment to resolve conflicts between clients and/or investigators; respond to customer concerns (negotiating as needed) and forward field operation issues to appropriate Filed Manager as needed
BASIC QUALIFICATIONS:
- Formal Education Licenses and Certifications Required:
- Must possess a Bachelors degree in Business Business Administration Criminal Justice International Studies National Security Communications or a related field
- Type and Length of Specific Experience Required:
- Must possess a minimum of two (2) years of experience conducting complex insurance investigations
- Must possess a minimum two (2) years of experience managing or directing an insurance investigation program
BENEFITS:
- Medical dental vision basic life AD&D retirement plan and disability insurance
- Seven paid holidays annually sick days available where required by law
- Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:
If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
Allied Universal, a leading security and facility services company in North America, is pleased to announce the acquisition of G4S plc. This acquisition is now able to complete as Allied Universal has satisfied or waived all of the required offer conditions, including the required ant ... View more
