Specialist, Client Services
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards ensuring legislative compliance a positive client experience client satisfaction minimised risk and losses to SBG.
Qualifications :
Type of Qualification: Diploma
Field of Study: Business Commerce
Experience Required
Service Management
Operations
3-4 years
Client relationship experience resolving client services issues with demonstrated ability to interact across multiple internal stakeholders
3-4 years
Experience in General client services and / or support capability with proficient technical experience.
Additional Information :
Behavioural Competencies:
- Developing Expertise
- Documenting Facts
- Embracing Change
- Examining Information
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Resolving Conflict
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Active Listening
- Client Relationship Management
- Client Servicing
- Coaching and Mentoring Operational Practices
- Collaboration
- Continuous Improvement
- Creative Problem Solving
- Query Resolution
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
