MR PORTER AMSTERDAM Guest Relations
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job description
MRPORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service attention to detail and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair.
As Guest Relations you will be the warm and professional face of MRPORTER. Youll manage the front-of-house team ensure seamless guest experiences and maintain the uplifting energy that defines our restaurant.
Job requirements
Key Responsibilities
Guest Reception & Ambience
Greet and welcome guests with charm and genuine hospitality
Manage waitlist reservations and table flow to ensure smooth seating
Upsell and promote specials events and private dining options
Team Leadership
Lead inspire coach and mentor the hostess team
Schedule coordinate and communicate daily shifts and service needs
Monitor and support consistent standards for guest service
Operational Oversight
Oversee front desk telephone and online reservation systems
Coordinate closely with restaurant bar and kitchen teams for guest flow
Handle guest inquiries feedback or escalations with composure and care
Maintain presentation standards for host station menus and facilities
Administrative Duties
Generate daily reports: reservation summaries attendance logs guest feedback
Assist in optimizing reservation policies and front-of-house procedures
What Were Looking For
Essential Skills & Experience
Minimum 2 years of experience in a supervisory front-of-house role (fine-dining upscale restaurant or high-end hospitality)
Fluent in English; Dutch is a big plus
Exceptional interpersonal and communication skills
Confident multitasker with an upbeat positive attitude
High organizational standards attention to detail
Availability to flexibly work evenings weekends and public holidays
Personal Qualities
Polished professional appearance and demeanor
Warm proactive and adaptablethrives in a dynamic environment
Team player with a guest-first mindset
Resilient under pressure and quick problem-solver
What We Offer:
A competitive salary based on experience.
In-house training
Annual in-house experience within the Sircle Collection hotels
Hotel staff discounts within the Sircle Collection hotels
25% staff discount throughout THE ENTOURAGE GROUP restaurants
10% retail discount at XBANK
Collective discount at Business Fitness Netherlands
Free bootcamp every Monday morning
Refer a friend bonus
Paid moving day
Free lifestyle coaching
All done!
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Key Skills
About Company
THE ENTOURAGE GROUP specifically designed for hospitality venues including hotels and other high-end locations across the globe.
