Guest Service Agent Night Guest Service Agent

We are seeking a flexible and reliable Casual Guest Service Agent to support our Front Office operations.

This role is ideal for someone who is adaptable and confident working across a rotating roster covering morning afternoon and night shifts to ensure smooth hotel operations.

Qualifications :

Key Responsibilities

• Provide warm professional guest service from check-in to check-out
• Handle reservations enquiries and guest requests efficiently
• Maintain accurate guest records and follow Front Office procedures
• Support night audit processes when required
• Work collaboratively with all departments to ensure a seamless guest experience

What Were Looking For

• Previous experience in a Front Office or customer-facing role (hotel experience preferred)
• Strong communication skills and a positive can-do attitude
• Ability to work independently
• High attention to detail and problem-solving skills
• Flexibility to work a rotating roster including:
  • Morning shift (7:00 am 3:00 pm)
  • Afternoon shift (3:00 pm 11:00 pm)
  • Night shift (11:00 pm 7:00 am)
• Valid working rights in Australia

Additional Information :

Why Work for Accor

At Accor youll be supported by a collaborative pre-opening leadership team clear timelines and the backing of a global hotel group while retaining the autonomy to build an engineering operation you are proud of.

With 5400 Hotels across 110 countries Accor offer genuine career mobility and development.

• ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts Discounted rate across accommodation services and experiences
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accors industry leading training platforms Accor Academy and Typsy
• Build Your Network Join a global community of over 3000 hospitality professionals

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit . Do what you love care for the world dare to challenge the status quo! #BELIMITLESS.

Mercure Melbourne La Trobe Street is a Hotel Managed within the Accor Network.

Remote Work :

No

Employment Type :

Casual