1st Line Audit Support (Agent) – South Africa
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)
Key Responsibilities:
- Conducting manual audit validate questionable entries & edit transaction log.
- Require to attend/make a call to validate.
- Ensure quick efficient and accurate turnaround
- Ensure all actions comply with all data protection legislations
- Email and Text Templates can be created to address each potential scenario
- Once a transaction is logged it will count towards transaction target
- Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information
Qualifications :
- 6 -12 months experience with BPM/Customer Service/Back Office Operations
- Good communication skills (verbal and written) - English
- Understands how ones work relates to or coordinates with the work of others within the team
- Ability to complete multi-step assignments
- Basic computer skills
Additional Information :
Working Hours:
- US Working hours. (Rotational shifts)
- Night shift Allowance dependent on shift rotations.
- Transport for every shift starting/ending after 7PM.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
