Collections Agent
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Proactively contact customers via telephone and in writing in order to drive collections
- Work to agreed quality standards and agreed timescales
- Responsible for managing complaints and ensuring compliance
- Liaise with internal and external colleagues throughout the business and externally with customers
- Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
- Maintain customer related information on systems to the required standards to progress work maintain accurate records identify gaps in customer records and proactively collect information
- Outbound calls to customers
- Maintain customer information on system
- Inbound call handling
Qualifications :
- Grade 12 / Matric
- 12 months collection experience in a collections call center environment essential
- International customer experience essential
Additional Information :
- Computer literate
- Excellent verbal and written English communication skills
- Good negotiation skills
- Decision making and analytical skills
- A high-level of understanding patience and empathy to navigate difficult customer conversations with professionalism under pressure
- Team player with a disposition to learn
- Objection handling ability
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
