IT Support Specialist

About Us

Konica Minolta is innovative robust and continually evolving. From printing scanning and copying to cloud storage and robotics our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation we offer workplace flexibility support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are seeking an enthusiastic and driven IT Support Specialist to join our team! Reporting to the IT Infrastructure Lead and working closely with other service team members this junior role is responsible for providing Service Desk Support across all Konica Minolta offices around Australia. The team handles the full range of support requests from L1 through to L3 so youll gain broad exposure across a variety of technologies and challenges. This is a great opportunity for someone with 12 years of IT support experience to grow their skills in a modern enterprise environment.

Key responsibilities

• Provide IT support for hardware software and connectivity issues including Microsoft 365 Windows and macOS environments.
• Assist with user account management including onboarding and offboarding across Microsoft Entra ID (Azure AD) Microsoft 365 and other cloud-based platforms.
• Support endpoint device management including deployment configuration and patching using tools such as Microsoft Intune.
• Provide basic technical support at the network level including Wi-Fi LAN/WAN connectivity VPN troubleshooting and escalation of firewall or security issues to senior staff.
• Triage log and resolve support tickets within agreed SLAs using the ITSM ticketing system collaborating with senior team members on more complex issues as needed.
• Monitor system alerts respond to security notifications and assist with basic cybersecurity tasks such as phishing reports MFA support and access reviews.
• Maintain and update IT knowledge base articles SOPs and system documentation to support self-service and team efficiency.
• Improve customer service perception and satisfaction.

Who are we looking for

• 12 years of experience in an IT support help desk or service desk role with a relevant qualification (e.g. Certificate III/IV in IT diploma or degree in Information Technology) or equivalent practical experience.
• Proven experience with remote support tools and troubleshooting issues for both in-office and remote workers.
• Ability to translate complex technical concepts to non-technical audiences.
• Demonstrated problem-solving ability with a methodical approach to troubleshooting and root cause analysis.
• Working knowledge of Microsoft 365 (Teams SharePoint Outlook OneDrive) and Windows 10/11 administration.
• Ability to work autonomously and as part of a team.
• Excellent communication skills with a customer-first mindset and the ability to build rapport with end users at all levels.
• Basic understanding of cybersecurity principles (e.g. phishing awareness password policies MFA).
• Industry certifications such as CompTIA A ITIL Foundation or Microsoft Fundamentals (AZ-900 MS-900) are highly regarded but not essential.

As per Konica Minolta compliance procedures the successful candidate will be required to undertake background checks.

What can KM offer you

Were proud to be Certified by Great Place To Work reflecting the commitment we make to building a positive inclusive and empowering culture.
At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles regardless of gender age sexual orientation ethnicity religion or disability. If you require any adjustments/assistance during the recruitment process please reach out to

Join our Teamand thrive in anenvironmentbuilt on strongCollaborationcontinuousLearningand personalGrowth.Everydayat Konica Minolta is anopportunitytoshareyourIdeas influenceChangeand engage with colleagues fromdiverse backgrounds andexperiences.

Required Experience:

IC