In this role you will drive end-to-end operational readiness for Last Mile new launch sites. The Launch Manager will orchestrate cross-functional launch activities and stakeholder alignment owning the implementation of launch playbooks while ensuring operational excellence through comprehensive testing and site validation protocols. Youll serve as the dedicated launch liaison for site leadership teams developing and executing customized readiness plans to guarantee successful Day 1 operations. Your influence will extend across systems staffing training and operations teams as you track and complete critical pre-launch milestones according to established timelines and quality standards.
The successful candidate will combine strong project management capabilities with operational execution experience demonstrating success in fast-paced launch environments and a track record of delivering complex multi-stakeholder initiatives. Superior stakeholder management skills and the ability to drive alignment across various functions are crucial for success in this role.
Join our team and help scale our Last Mile network through standardized launch excellence and operational readiness.
Up to 50% travel
Key job responsibilities
An effective Last Mile Launch Manager is committed to driving operational excellence by focusing on five strategic areas: (1) Launch Readiness (2) Stakeholder Management (3) Operational Validation (4) Process Implementation and (5) Site Excellence. By concentrating on these areas the Launch Manager will contribute to the successful scaling of our Lat Mile network through:
Executing comprehensive launch playbooks and readiness plans coordinating with multiple stakeholder teams across Operations Technology HR and Training departments to ensure Day 1 success.
Leading site readiness assessments and validation protocols identifying operational gaps and implementing solutions through cross-functional collaboration and data-driven decision making.
Developing and standardizing launch processes documentation and quality control measures while establishing best practices for successful site operations across the network.
Managing multiple concurrent site launches effectively tracking progress against critical milestones and communicating operational readiness to leadership through clear actionable metrics.
Partnering with operations teams to optimize launch procedures and training protocols while ensuring comprehensive testing and validation of all operational systems prior to launch.
A day in the life
As a Launch Manager your day revolves around ensuring operational readiness across multiple new site launches. Youll lead meetings with various stakeholders including Operations teams for equipment and inventory validation training teams for staff readiness updates and Technology teams for systems testing milestones. Time is spent conducting on-site readiness walks ensuring launch documentation is complete and developing standardized processes to improve future launches. Youll perform hands-on operational validation support site leadership teams through Day 1 operations and ensure all launch protocols are properly executed. Your role is to keep all operational elements synchronized driving successful site launches efficiently.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- 2 years of driving process improvements experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 104100.00 - 155400.00 USD annually