German-Speaking Customer Care Agent

German-Speaking Customer Care Bike Expert Berlin Germany

Introduction

A fast-growing European mobility company is transforming urban transportation by making e-bikes accessible to everyone. To support its expanding operations in Germany the company is seeking a German-speaking Customer Support Specialist to join its on-site team in Berlin. This is a mission-driven sustainable tech company with an international presence and strong investor backing.

Responsibilities

• Customer Interaction: Respond promptly to customer inquiries via email chat and phone.
• Product Guidance: Assist customers in choosing the right e-bike tailored to their needs preferences and budget.
• Product Knowledge: Offer accurate detailed information about e-bike features and specifications.
• Order Support: Provide regular updates on order and delivery status.
• After-Sales Service: Handle after-sales questions including warranty claims missing parts or potential damage.
• Collaboration: Partner with internal teams to ensure a high level of customer satisfaction.
• Process Improvement: Proactively suggest enhancements to support workflows and internal processes.
• Content Contribution: Help create training materials and knowledge-sharing resources for the wider team.

Requirements

• Language Skills: Native or near-native proficiency in German (strong written and verbal skills) and English (B2 level).
• Experience: Previous experience in customer support or a similar client-facing role is a plus.
• Soft Skills: Strong communication and problem-solving abilities with an enthusiastic positive attitude.
• Adaptability: Self-driven and capable of thriving in a fast-paced evolving environment.
• Passion: A genuine interest in sustainability mobility or technology is a strong advantage.
• Availability: Standard working hours from 09:00 to 17:30.

What is Offered

• Location: On-site position in Berlin with a passionate and experienced international team.
• Company Mission: Be part of a purpose-driven organization reshaping e-mobility globally.
• Growth: High level of autonomy and opportunities for professional development within the company.
• Perks: Competitive base salary meal allowance performance-based bonuses and other employee perks.
• Culture: A progressive multicultural environment that values innovation and responsibility.

This role is ideal for a customer-focused professional who wants to make a tangible impact on sustainable urban transportation while building a career in a dynamic tech firm.