MANAGER– INFORMATION TECHNOLOGY OPERATIONS & INFRASTRUCTURE

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Company Overview:

Our client a Karachi-based State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI) seeks to appoint an experienced professional for the following role:

Job Role

As the Manager IT Operations you will be responsible for ensuring the secure stable and efficient operation of all technology systems and infrastructure supporting the EMIs digital payment ecosystem. The role oversees data center management networks servers applications and production systems ensuring compliance with SBPs regulatory and technology risk management frameworks.

Key Responsibilities

System & Infrastructure Management - Ensure stable scalable and secure operation of all production systems (servers databases networks applications). Monitor performance usage capacity; plan for upgrades patching scalability. Manage daytoday operations: endofday jobs batch processing overnight jobs backups.
Operational SLAs Monitoring & Reporting - Define and monitor operational SLAs (system uptime incident response support ticket resolution. Set up robust monitoring tools dashboards for performance errors anomalies. Produce periodic reports to senior management and SBP (where required) on system performance incidents compliance status.
Vendor & Outsourced Services Oversight - Manage vendors / service providers providing infrastructure / cloud / hosting / support. Ensure contracts incorporate SBP compliance requirements (security data protection audit location of data). Monitor vendor performance SLAs security.
Capacity Management & Infrastructure Planning - Forecast capacity needs (storage processing network) based on growth. Manage procurement hardware/software lifecycle. Budgeting and cost control for IT operations.
Support & Incident Management - Oversee incident detection classification resolution rootcause analysis. Establish escalation paths. Ensure minimal downtime and customer impact.
Team Management & Skills - Build lead mentor IT operations team. Ensure appropriate qualifications and fit & proper standards for Key Executives (may apply to senior roles in operations). Ensure training awareness (especially for security regulatory compliance).

Education

Minimum 16 years of education preferably a Masters degree in Information Technology or a related field from an HEC-recognized or equivalent foreign institution.

Experience

Minimum 5 years of relevant experience in technology roles ideally in a tech startup fintech or digital-first organization.
Experience in a bank EMI fintech or regulated financial institution growth functions is preferred.

Requirements

Collaborative Execution Experience managing multi-stakeholder campaigns especially in coordination with external partners and retail-facing brands.
Team Leadership Ability to inspire and lead small teams or agency partners to deliver high-impact creative and campaign outputs.
Agility & Entrepreneurial Mindset Thrives in a fast-paced startup setting with a bias toward action and innovation.

Age

The candidate should preferably be not more than 35 years of age as of last date of submission of application.

This advertisement is published on 13 March 2026. The last date to apply is 22 March 2026. Candidates who possess the required experience and educational qualifications to undertake this challenging role are encouraged to submit their applications at

Only shortlisted candidates will be contacted.

Company Overview: Our client a Karachi-based State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI) seeks to appoint an experienced professional for the following role: Job Role As the Manager IT Operations you will be responsible for ensuring the secure stable and effici...