Operator Account Manager B3
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Job Summary
Transport Scotland is the national transport agency seeking to deliver a safe efficient cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers with a budget of around 4 billion per year. Transport is a vital feature of the Scottish Governments focus on increasing sustainable economic growth and transport investments and policies have major impacts on the economy people and the environment. This role sits within the Bus Concessionary and Active Travel directorate of Transport Scotland.
Responsibilities
Responsibilities
- Account manage operators in your portfolio liaising with them to promote good practice provide support and undertake on site ad-hoc audits where necessary to ensure the timely and accurate payments for the schemes and grants they participate in.
- Lead the operator account team of three 1 x B2 1 x B1 and 1 x A4 to ensure consistency of concise audit checks and accurate recording of data in respect of operator data and payments.
- Ensure any non-compliant behaviour in relation to schemes and grants is escalated to tasking sessions where there will be a requirement to be involved in operator audits investigations and surveillance.
- Provide strategic direction for the team in line with the business needs that have been agreed with the Business and Operations Manager and Schemes and Payments Team Lead accepting responsibility for delegated tasks where appropriate.
- Work closely across the wider Schemes and Payments team to ensure accurate desk instructions and procedures are in place challenging processes for improvement.
- Take on any other relevant duties commensurate with the grade within the unit.
- Proactive management of operational performance and targets.
- Development of appropriate control and reporting structures.
- Open and timely escalation and reporting of risk and control issues.
- Compliance with operational delivery and operational compliance policies and procedures including legal requirements.
Qualifications
Working pattern
This role is a permanent level transfer position.
How to Apply
Applications for this position will only be accepted from substantive B3 employees.
Please submit a statement outlining your suitability for the role relevant skills and experience and what you would bring to the team (maximum 500 words).
Selection Process
All candidates will be invited to an informal discussion with the Hiring Manager.
Informal discussion dates tbc.
Further Information
If you have specific questions about the role please contact
Read ourCandidate Guidefor further information on our recruitment and application processes.
Required Experience:
Manager
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
