Scheduling Representative Bi-lingual EnglishSpanish

Job Description

Davis Behavioral Health is actively seeking a full-time Bi-lingual English/Spanish Scheduling Representative to manage client appointments and be an active and supporting member of the Clinical Support Team while building and maintaining positive relationships with DBHs clients.

Essential Job Duties

The Scheduling Representative is responsible for the following job duties:

• Answer all phones calls made to the central scheduling number/extension and schedule reschedule and cancel appointments for all clients in a warm friendly and prompt manner.

  • Serve as one of the primary contacts for Spanish speaking phone calls.

• Be informed of the daily operations of clinical and medical staff and their appointment preferences including wait lists.

• Convey all necessary information related to the clients appointment.

• Update appointments cancelled through automated system.

• Work within DBHs electronic medical record system and have a working knowledge of HIPAA and other privacy laws.

• Answer telephones screen calls take messages and provide information to the appropriate source when necessary.

• All other duties as assigned related to the needs of the organization.

The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health which is why providing excellent customer service in a prompt manner is critical.

Location

This position will work in the Davis Behavioral Health Main Street Clinic located at 934 South Main Street Layton Utah 84041

Shift

The successful candidate will work the following schedule:

• Monday through Thursday 10:00 am to 6:00 pm

• Friday 9:00 am to 5:00 pm

Compensation

Starting pay for this position is $18.25 per hour.

This position is also eligible for a $57.69 per pay period Spanish-language stipend. A proficiency assessment will be completed upon hire to determine eligibility.

Required Experience

Minimum Qualifications

The successful candidate must:

• Be at least 18 years old.

• Have a high school diploma or equivalent.

• Possess strong verbal communication skills.

• Have demonstrated professional customer service experience.

• Demonstrate compassion courtesy and respect to all clients and their families.

• Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.

• Must be fluent in both the English and Spanish languages.

Desired Skills

In addition to the required minimum qualifications the successful candidate is expected to have have the following skills:

• Computer knowledge including keyboarding (typing) skills.

• Possess proficient working knowledge of Microsoft Office Suite and other computer programs.

• Previous experience working in a medical office and/or familiarity with medical terminology preferred.

• Experience with business office equipment (credit card machines fax machines printers etc.) preferred.

Spanish

Fluent bi-lingual English/Spanish skills are required.

Benefits

Davis Behavioral Health Inc. offers an incredible valuable and comprehensive benefits packages to eligible employees. A copy of the current DBH Benefits Guide is available upon request.

DBH benefits include:

Medical Insurance - The current carrier and network is SelectHealth Share.

• High Deductible Health Plan with a sizeable employer Health Savings Account contribution. H.S.A. administered by HealthEquity.

Dental Insurance - The current carrier and network is Delta Dental.

Integrated Primary Care Clinic - Nice Healthcare. Every day care whenever you need it.

Vision Insurance - Offered by VSP

Flexible Spending Account (FSA) - Administered by APA Benefits.

• Annual healthcare spending limit: $3300
• Annual dependent care spending limit: $5000

Retirement

• Utah Retirement System participating agency
• 401(k) - DBH matches up to 2% of annual earnings
• Voluntary employee-funded options available (457 Plan Roth IRA)

Life and Accidental Death and Dismemberment Insurance - Administered by USAble.

• Basic Life and AD&D Benefit Amounts
• Employee:2x your base annual earnings rounded to the nearest $1000 to a maximum of $300000
• Spouse: $10000
• Child(ren): $5000 on each eligible dependent child

Voluntary Life and AD&D Insurance - Administered by USAble.

Long-term Disability - Administered by USAble.

Health Reimbursement Account (H.R.A.) - Offered to employees to voluntarily opt out of DBH medical insurance. Administered by APA Benefits.

• Up to $2600 per year contributed by DBH after required employee contribution.

Voluntary Insurance - Administered by Assurity.

• Voluntary Accident
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• Voluntary Identify Theft Protection - Administered by Allstate Benefits.

Employee Assistance Program (EAP) - Administered by Intermountain Healthcare.

Davis Behavioral Health is an equal opportunity employer.

DBH Criminal Background Check & Drug Screening Disclaimer

Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department.

Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws including no use of medical marijuana.

Further all employees at DBH must successfully pass a pre-employment criminal background check as part of DBHs licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidates ability to pass the pre-employment criminal background screening.

Required Experience:

Unclear Seniority