IT Support Technician

Position Overview:

The IT Support Specialist is responsible for maintaining the day-to-day technology needs of Sterling Labs staff. This is an entry-level hands-on role focused on the physical IT environment including desktop computers phones printers and related peripherals. The IT Support Specialist will set up new users troubleshoot hardware and software issues and ensure that all in-office equipment is functional and properly maintained. Network infrastructure is managed by a third-party provider; this role serves as the primary on-site point of contact for all endpoint and device-level support.

Key Responsibilities:

o Set up and configure workstations monitors keyboards phones and printers for new and existing staff.

o Onboard new employees by creating user accounts configuring email and ensuring devices are ready for use on their first day.

o Install update and configure operating systems and standard business applications.

o Provide day-to-day technical support to staff for hardware software and peripheral issues.

o Diagnose and resolve technical problems promptly to minimize downtime.

o Maintain accurate records of IT equipment including inventory tracking and asset assignments.

o Manage printer setup maintenance and troubleshooting across the office.

o Coordinate with the third-party network provider for escalations and relay relevant information between staff and the vendor.

o Maintain records of repairs fixes and equipment changes for future reference.

o Ensure all devices are configured securely and in accordance with company policies.

o Schedule and support regular maintenance to keep equipment in optimal working condition.

o Assist with integrating lab instruments and devices with internal systems and the LIMS as needed.

o Provide basic training to staff on the effective use of devices and standard software tools.

o Document and communicate equipment issues maintenance schedules and status updates to management.

Qualifications:

Associate degree in Information Technology Computer Science or a related field preferred. Relevant certifications (e.g. CompTIA A CompTIA IT Fundamentals) are a plus.

12 years of experience in a help desk desktop support or IT support role; internship or lab experience considered.

Proficiency in setting up and troubleshooting Windows and Mac computers as well as mobile phones and printers.

Comfortable working with Microsoft 365 (Outlook Teams SharePoint) and other common business software.

Strong troubleshooting and problem-solving abilities.

Clear communication and a customer-service mindset when supporting non-technical staff.

Ability to manage multiple requests and prioritize effectively.

Attention to detail and strong organizational skills.

Working Conditions:

May require lifting and transporting moderately heavy objects such as computers and peripherals.

Primarily laboratory and office settings.

Full-time position with standard business hours; occasional after-hours support may be required.