Account Manager

Job Description

Account Manager Hong Kong

A leading payments infrastructure provider across Southeast Asia is looking to hire an Account Manager in Hong Kong to manage and grow relationships with strategic merchants across Greater China and Southeast Asia.

The company powers digital payments marketplace infrastructure disbursements KYC fraud prevention and lending use cases for thousands of SMEs and enterprise clients across the region. Since launching in 2015 the business has grown rapidly and is backed by several globally recognised venture capital firms.

The Role

This position will sit in Hong Kong and focus on managing a portfolio of strategic merchants. You will act as the main commercial point of contact for clients driving long term relationships while identifying opportunities to expand revenue through upsell and cross sell initiatives.

Key Responsibilities

Manage a portfolio of SME and mid market merchants across Greater China and Southeast Asia
Build strong relationships with senior stakeholders and decision makers
Drive revenue growth through retention upsell and cross sell opportunities
Lead renewals and commercial negotiations with clients
Monitor account performance usage trends and overall account health
Work closely with sales product operations and support teams to ensure seamless delivery
Translate merchant feedback into actionable insights for internal teams
Support discussions around integrations and APIs when required

Requirements

3 to 5 years experience in account management client management or sales
Background in payments FinTech SaaS or e commerce
Proven track record of meeting or exceeding revenue targets
Experience managing mid market or enterprise clients
Strong commercial acumen and negotiation skills
Fluency in Mandarin and Cantonese professional English required

Preferred Experience

Experience in a high growth technology or payments environment
Comfortable discussing APIs and integration workflows with technical stakeholders
Structured and data driven mindset confident using Excel and CRM tools
Experience driving renewals and expansion revenue
Ability to operate in a fast paced environment and collaborate across multiple teams

If you are currently managing merchants or enterprise clients within payments FinTech or SaaS and are interested in joining a fast growing payments infrastructure provider feel free to reach out for a confidential conversation.