Data Center Operations Manager, Data Center Operations

We are looking for a demonstrated operations manager with experience in people management technical support as well as datacenter operations which covers the scope of capacity planning racks delivery installation decommission and incident management. . This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis and manage team and staff performance.

Key job responsibilities
Manage the performance of team(s) of data center operation processionals
Ensure effective and efficient management of day to day data center operations including queue management 7/24 shift arrangement and hardware logistics
Fast learn or act as the subject matter expert across all aspects in data center operations
Ensure all operational KPIs and metrics are being measured and met
Inspire and guide improvement in team process technology innovation and automation
Manage Large Scale Events (outages) and act as the call leader
Manage and improve the work-flows and through-put for data centers operations
Be passionate about the quality and quantity of services being provided and continuously strive to improve our Customer Experience


- 5 years of direct people management experience
- Experience in project management including resource planning managing schedules reporting project status and prioritizing own tasks and those of other team members for multiple projects
- In-depth knowledge on data center operations processes and continuous processes improvement. Proven experience of change problem and incident management
- Literacy in security and customer data protection. Demonstrated communication skill in presentation open discussion team coaching and
- Fluent English verbal and written proficiency. Financial understanding in annual budgeting Capex and Opex concepts

- Knowledge of data center capacity planning and reporting
- Experience with data mining and data analysis
- Knowledge of data center MEP Infrastructure: Power Cooling & Facilities Management. Experience in data center Safety and Security measures
- ITIL Foundation PMP Lean Six Sigma and/or Risk related certifications. Data Center related certification - CDCP/S/E CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE LPIC Linux

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