Valuer Support Officer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Our Values

Our values are a pivotal component to being the chosen real estate expert and strategic advisor to the leading owners occupiers and investors around the world.

Support our People
Our employees are our most valuable resource. We want to attract develop and retain the best people.

Serve our Clients
We determine our success by the value we produce for our clients. We want to be our clients trusted advisor and preferred business partner.

Aspire to Leadership
We always strive to be the best in everything we do.

These values guide our conduct and behaviour towards everyone with whom we come into contact. Specifically our expectations for all employees are that we will all behave in accordance with the following expectations:

• Behave at all times in accordance with JLLs policies and procedures and report any concerns to your line manager

• Work in a safe manner in compliance with all relevant Occupational Health and Safety requirements

• Comply with JLLs Quality and Risk Management Systems

• Proactively pursue ongoing personal growth and professional development

• Behave in a manner that results in a workplace free of discrimination harassment intimidation and bullying

• Carry out all duties as set out in this position description and other work as directed by your Manager in line with your ability to do so in a safe and competent manner

Key Dimensions

Financial Delegation
This position has no set financial delegation. The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures.

Key Internal Relationships
This position:

• Reports to the assigned Manager on daily issues/queries identified risks or concerns or if requiring assistance

• Interacts with the team to share knowledge and contribute to continual improvement of the team

• Interacts and builds a high level of rapport with internal CMG JBS teams and Manager for Operations to achieve our vision and strategic goals

Key External Relationships
This position:

• Liaises with Valuers regarding documentation or file clarification

• Contacts external parties as directed by the Valuer or business stakeholder

Key Accountabilities How we plan to get there

EMPLOYING THE BEST PEOPLE

• Provide advice and assistance to team members as requested and escalate any identified risks to the Manager

• Provide administrative support to facilitate smooth valuation processes

PROVIDING SUPERIOR CLIENT SERVICE

• Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service

• Appropriately and correctly uses all internal systems processes and policies

• All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements

• At all times ensures a client first attitude is displayed when undertaking the role including provision of high quality service to internal and external clients

• Answer inbound calls and all other client requests as required assisting clients and responding to client requests where appropriate and in a timely manner

• Ongoing monitoring and management of all internal systems through the entire workflow lifecycle

• Perform accounts payable and accounts receivable processes including travel and expenses

• Work on data collection storage processing and research tasks

• Assist with job and document management tasks

• Reports and Document Formatting as per model and document templates

DEVELOPMENT AND INNOVATION

• Attend team meetings actively contributing ideas and suggestions for continuous improvements in processes and systems

• Identify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staff

• Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs

OTHER

• Other duties within safety and competency parameters as directed by your assigned Manager from time to time

• Conduct all activities in accordance with the Companys Quality management system

Qualifications and Special Requirements

• Tertiary qualifications in valuation or a property related discipline preferred

• Intermediate skills in MS Outlook MS Office MS Windows and Internet

• Intermediate skills or knowledge on Database or CRM Systems

Key Attributes

Knowledge

• Knowledge in related valuations/real estate discipline is advantage but not required

• Knowledge in administrative role is advantage

• Knowledge and understanding of general accounting or Finance is an advantage

• Knowledge in data and job management is an advantage

Skills

• Demonstrated time management skills with proven ability to deliver results within deadline

• Demonstrated customer service skills with the ability to communicate effectively with a diverse range of internal and external clients

• High computer literacy skills including effective and accurate use of Microsoft Office programs (Word Outlook Excel)

• High interest in learning Real Estate especially Valuation Report formatting or writing

Abilities

• Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines

• Ability to deal with challenging KPIs and factors outside own control

• Ability to work within a busy open plan office environment and continue to focus on work despite interruptions

• Ability to work with attention to detail and high degree of accuracy

• Ability to respond to urgent requests in a calm and professional manner

• Ability to work with Team Leader to improve efficiency of individual and teamwork processes and approaches

Experience

• Experience in related valuations/real estate discipline is advantage but not required

• Experience in administrative role is advantage

• Experience and understanding of general accounting or Finance is an advantage

• Experience in data and job management is an advantage

• Experience working both autonomously and as part of a team

Key Performance Indicators

Work Productivity

• Complete all assigned tasks within expected SLA whilst maintaining attention to detail

• All daily work received has been processed with relevant updates

• Monitor systems and provide meaningful communication on requests

Team Focus

• Feedback from your assigned Manager and the wider team is positive

• Feedback from internal and external stakeholders is positive

• Demonstrate initiative to provide assistance to others during quieter workflow periods

Quality and Compliance

• All work to be completed within set time KPIs whilst maintaining 95% accuracy and attention to detail

• All workplace incidents hazards risks and opportunities for improvement are appropriately reported

Growth of the Company

• Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements

• Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships where required

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.