Customer Support Specialist

Join the team redefining how the world experiences design.

Hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can take time so well get straight to the point.

Where and how you can work

Our Manila office is home to a vibrant and growing community of Canvanauts. Weve designed it to be a collaborative and inspiring space where teams can connect create and thrive. This role follows a 24/7 shifting schedule and a hybrid setup  giving you the flexibility to balance working from home and in our Manila Campus.

What youd be doing in this role

As Canva continues to grow change is part of our DNA and thats part of the fun. This role will evolve but heres a snapshot of what youll be working on:

At the moment this role is focused on:

• Delivering high-quality timely support to Canva users across email chat and phone
• Handling real-time customer interactions resolving issues with clarity empathy and efficiency
• Supporting a wide range of queries across Accounts & Billing Print and Technical Support
• Using AI-powered tools and workflows to improve response quality and speed
• Collaborating across teams to solve complex user issues and improve the overall experience
• Prioritising performance metrics while maintaining a human customer-first approach
• Thriving in a 24/7 rotating shift environment that supports global customer needs; and has the willingness to work onsite and on holidays

Youre probably a match if

• You have relevant customer service experience in an email chat and phone (inbound/outbound) support role in areas related to technical support or Enterprise (B2B)
• Youre comfortable handling live conversations and thinking on your feet
• You have hands-on experience using AI tools to improve workflows or a strong willingness to learn and adopt them in customer support
• You thrive in fast-paced high-volume environments and stay organised under pressure
• Youre a collaborative team player with a strong sense of ownership
• Youre self-driven and motivated to continuously learn and grow
• You demonstrate empathy and align with Canvas values of being a good human and a force for good
• Youre open to working rotating 24/7 shifts
• Fresh Graduates are welcome to apply 

About the team

The Customer Happiness Team lives by the mission: Every user empowered every voice heard.

As part of the User Voice Supergroup the Specialist Operations Group is at the heart of Canvas relationship with our users. Were responsible for delivering seamless scalable and high-quality support experiences to millions of users globally.

Were not just solving problems were creating moments of delight. Every interaction is an opportunity to build trust loyalty and advocacy for Canva.

Whats in it for you

Achieving our crazy big goals takes hard work but we make sure theres plenty of fun connection and growth along the way.

Heres a taste of whats on offer:

• Equity packages share in Canvas success
• Inclusive parental leave for all parents and carers
• Annual Vibe & Thrive allowance for wellbeing connection and workspace setup
• Flexible leave options to recharge and give back

Other stuff to know

We make hiring decisions based on your skills experience and passion and how youll contribute to Canvas culture.

When you apply feel free to share your pronouns and any adjustments you may need during the interview process.

We celebrate diverse backgrounds and experiences even if you dont meet every requirement wed still love to hear from you.

Please note: Interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time