Onsite Customer Support Specialist II (BGC) 2.0

Role Details

Location:Metro Manila
Work Arrangement:Onsite BGC Taguig
Type of Support: Omnichannel
Contract Duration:Permanent
Training Schedule:8pm - 5am Manila Time Sunday to Thursday
Work Schedule:Open to shifting schedules (subject to business requirements)
Expected Start Date:April 2 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

Crescendo is looking for talented folks to join our Customer Support Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting extensive software investigation plus above-and-beyond empathy. Its required that you be very disciplined in working autonomously and that you be determined self-directed and driven. We have a range of opportunities available in different industries which include Edtech eCommerce Fintech Health Wellness and More. Our interest is to match your unique skills experience and interests with our company and our partners. As a Crescendo employee you will have the opportunity to build your career with the support you need no matter if you are breaking into the industry.


What Youll Do:

• Providing a personable friendly and positive customer service experience across all channels including inbound and outbound calls email and live chat.
• Working independently and collaboratively to complete tasks on time based on urgency and importance.
• Helping customers to solve problems with solid troubleshooting reading comprehension and problem-solving skills.
• Analyzing recurring customer issues and creating insight reports to help our partners make their businesses better.
• Follow communication procedures guidelines and policies. Research answers or solutions.
• Showing a strong comprehension of all policies and procedures.
• Escalating common trends from calls and emails to ensure swift action is taken.
• Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience.
• Showing strong comprehension of software and systems used and ability to navigate across multiple platforms when assisting customers.
• Tackling a variety of tasks some of which require you to make judgment calls.

• 1 years of experience in a customer service role.
• Excellent English skills spoken and written (EFSET results from C1 or C2 level).
• Excellent problem-solving and communication skills.
• Tech-Savvy Web Computer IoT Smart Devices.
• Proficiency in multitasking and working with multiple different tools or platforms simultaneously.
• Ability to maintain composure and focus under pressure in challenging situations.
• Excellent multi-tasking and time management skills; punctuality and adherence to schedule required.
• Possess critical-thinking skills empathy active listening initiative adaptability resilience and problem-solving skills.
• Passion for creating exceptional customer experiences and ability to use challenging situations as an opportunity to exceed customer expectations
• Highly empathetic and ability to convey that over email and chat.

• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.