Customer Service Specialist

Customer Service Specialist $450$700 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Shift-based morning or afternoon PHT shifts available (08:0020:00 PHT)
Salary: $450$700 USD/month
Contract: Full-time permanent

About the company

Remote World is partnering with a Filipino e-commerce and retail platform to hire for this role. They serve hundreds of thousands of customers across Southeast Asia and are scaling their customer service team to match.

The role

Youll be the friendly capable voice (and keyboard) of the brand handling queries via live chat email and occasionally phone. Youll resolve orders returns and account issues and leave every customer feeling looked after.

What youll do

• Handle inbound queries via live chat and email within SLA targets
• Resolve order payment and delivery issues using internal tools
• Escalate complex cases to the right team with full context
• Log all interactions accurately in the helpdesk system
• Spot patterns in recurring issues and flag them to the team lead

What youll need

• Clear warm written communication in English
• Patient and calm under pressure you genuinely like helping people
• Quick learner with new software tools
• Reliable internet and a quiet professional workspace

Nice to have

• Experience with Zendesk Freshdesk or similar helpdesk tools
• Previous customer service or BPO experience
• Familiarity with e-commerce order management systems

What youll get

• $450$700 USD/month depending on experience and shift
• Paid leave and Philippine public holidays
• Shift flexibility morning or afternoon available
• Training provided from day one
• Clear path to senior support or team lead roles

Apply with your CV. No cover letter needed well ask a few short screening questions instead.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.