German Customer Support Agent (iGaming)
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Remote / Hybrid (Europe)
Schedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET)
We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences and that starts with exceptional customer support.
We are looking for a German-speaking Customer Support Agent who enjoys helping people solving problems and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company this role offers a great opportunity to learn and grow.
You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation.
What will you do:
Provide professional and friendly support to customers via live chat and email
Assist customers across multiple brands and gaming products
Understand customer needs and offer effective solutions to their questions or concerns
Handle approximately 70 customer cases per shift
Work closely with internal teams to ensure issues are resolved efficiently
Identify opportunities to improve customer experience and internal processes
Maintain a high standard of communication and customer care at all times
What we are looking for:
Fluent German and English (written and spoken)
Strong customer-first mindset and commitment to service quality
Ability to identify issues troubleshoot and resolve problems efficiently
Patience empathy professionalism and critical thinking when handling customer concerns
Ability to manage multiple conversations and tasks simultaneously
Strong teamwork and communication skills
Capability to handle customer disputes calmly and professionally
Nice to have:
Experience in online casino or sportsbook environments
Experience with customer support platforms such as Intercom Zendesk or LiveChat
What we offer:
Competitive salary with a monthly performance bonus (after probation)
4 weeks of structured onboarding and training
Supportive team environment and international company culture
Hybrid or fully remote work options (depending on location)
Opportunities for career development and internal growth
28 calendar days of annual leave
Startup environment with minimal bureaucracy and fast decision-making
If this sounds exciting apply with your CV in English!
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Gepard Media is a dynamic company established in 2019 by a passionate group of blockchain and gaming enthusiasts. Our rapidly expanding team comprises over 73 industry experts, and we operate from our headquarters in Tallinn, Estonia, with team members spread across the globe, working ... View more
