Customer Support Specialist (Hungarian speaker)

About Lightyear

Were on a mission to make investing better for everyone in Europe. More specifically were making it light years better (sorry we had to!). Were combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.

Over the last 4 years weve grown from being just an idea to a regulated business in both the UK & the EU launching in 25 countries and raising $58M along the way. And weve hired a team of 70 people from some of the best fintechs and startups in Europe.

Weve got a stellar group of investors behind us including Lightspeed Venture Partners Sir Richard Branson Mosaic Ventures NordicNinja Taavet Hinrikus Jaan Tallinn Sten Tamkivi Markus Villig and Lars Trunin as well as a host of angel 2025 weve also hit the milestone of $1bn in customer assets.

What you will do

Our Support Specialists are responsible for handling customer contacts. Your decisions and actions will have a direct impact on the customers and our product.

You will work in a fast-paced friendly and professional team with a lot of autonomy and little bureaucracy. Youll have the freedom to share ideas and have a lasting impact on our organisation.

Run day-to-day Customer Support

• Answer customer questions and solve problems that come in across various contact channels.
• Handle formal complaints.
• Review payment transactions and solve related customer problems.
• Help with other operational and KYC tasks as needed.
• Loop in other team members and escalate tasks to relevant stakeholders as needed.
  

Measure the Success of Your Work

• Talk to customers and answer customer questions solving problems that come in across various contact channels.
• Be the voice of the customer and translate their needs into actionable plans supported by thorough analysis and work with cross-functional teams across Marketing Product and Engineering to bring feedback to the rest of the organisation.
• Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver better outcomes for our customers.

Help Build the Support Features in the Product.

• Create and update FAQs.
• Build and maintain a knowledge base.
• Improve automations like quick replies and contact attribution.

Requirements

• Exceptional written and spoken English youll need to interact with customers via email today and potentially chats/phone in the future.
• C2/Bilingual proficiency in Hungarian.
• 1 years of experience within Customer Support/ Customer Operations.
• Empathy for customer problems and a drive to solve their issues.
• You are a quick learner.
• Strong communicator and able to work across teams and functions.
• Computer literacy were an early growth start-up and our tools are still being developed so youll need to be comfortable with using less refined tools.
• Basic SQL is not required but would be advantageous.
• Having an understanding of investment services or experience in a startup environment are pluses.

Benefits

A competitive startup package with stock options that vest monthly after a one-year cliff

Brand new office in Tallinn (Kalamaja)

Flexible working hours

A flexible approach to working remotely - 2 remote days per week allowed

Private health insurance

All the usual office facilities including free tea coffee & snacks

Dog-friendly office (20% distracting but 100% cute: see here)

Cycling or running to work Weve got bike parking and showers

Interview process outline

1. Intro call with a recruiter
2. Video call with the Head of Customer Operations
3. Team interview on-site
4. Meeting with one or both of founders