Responsibilities:
Manage customers expectations;
Reconcile clients accounts;
Receive and analyze the queries from our customers and make sure that they make their payment in time;
Work in various tools (such as Oracle SAP Microsoft Outlook or Excel);
Solves situations related to policies and holders queries with the help of specific finance procedures;
Develops good client relationships and raises in time the risks related to client management / satisfaction;
Subject to regular local supervision of progress against results;
Perform revenue recognition checks as per client policies and procedures;
Provide support for peers and managers on Order to Cash specific activities;
Maintain a close relationship with key internal/external stakeholders;
Ensure all controls are performed and adhered to as per the agreed SLAs and internal procedures;
Contribute to continuous improvement initiatives related to the Order to Cash processes and activities;
Support the Knowledge Management framework initiatives in GBS ENA and ensure timely and consistent update of TLDs in area of responsibility as per internal guidelines;
Collaborate with other GBS functions in delivering cross functional initiatives and projects.
Skills that make your work successful:
Good knowledge of Ms Office Excel;
English and Czech or Slovak (reading spoken and written) fluent level;
Problem solving communication Ccritical thinking attention to details skills;
Process improvement and results oriented mindset;
Customer oriented attitude;
Demonstrates a positive attitude while focusing on completing tasks or goals;
Able to work in a team/cross functional;
At least 4-5 years of experience in a shared services/BPO/ Finance organization with minimum 1.5 years of experience in the O2C/Accounts Receivable area
Finance/Economics bachelors degree;
Solid knowledge of the Order to Cash end to end processes and Global Operating Model;
Solid specific functional knowledge in the: Cash application area including banking platforms collection methods (EFT PayPal cheques etc.) OR Credit & Collection area including collection strategies & credit risk policies OR Order management and billing process;
Experience in Migration of Order to Cash activities from End Markets to GBS;
Good understanding and knowledge on testing practices for SAP deployments and HPQC;
Very good analytical skills.
Since 1998 weve been active in the Human Resources consulting market providing regional coverage across four key areas of expertise: recruitment and selection personnel leasing assessment centers and consultancy. As leaders in Transylvania weve expanded our reach to embrace a culture ... View more