Business Analyst, Sales Administrator Operations

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Business Analyst Sales Administrator Operations!
In this role you will be responsible to act as a strategic partner to the Sales and Operations teams leveraging data-driven insights to optimize processes improve forecasting accuracy and enhance overall efficiency in the sales operation. This role involves analyzing business requirements designing solutions and implementing process improvements while ensuring data integrity and compliance.

Responsibilities
Analytical Thinking Ability to interpret data identify trends and make informed decisions.
Problem-Solving Tackling operational challenges and proposing effective solutions
Leadership Potential Demonstrating initiative and the ability to motivate teams.
Demonstrate strong problem-solving capabilities and assist customers in case of any issues.
Produce weekly/monthly sales snapshots (bookings billings backlog cycle time).
Acknowledge inquiries promptly; provide status updates; route issues with clear context.
Stock checks allocation and backorder tracking; communicate delays proactively.
Recommend interventions (workflow changes automations training policy updates).
Establish data standards and mandatory fields; run periodic hygiene audits.
Drive adoption of new dashboards/processestraining comms and feedback loops.
Structured Problem Solving: Hypothesis driven approach; clear prioritization.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in any discipline
Rich years of working experience
Familiarity with CRM systems and ERP platforms.
Desired prior experience in translating business problems into data models dashboards and process changes.
Strong problem-solving and data interpretation skills.
Ability to identify trends forecast sales and provide actionable insights.
Excellent communication and stakeholder management skills.

Preferred Qualifications/ Skills
High attention to detail and accuracy.
Ability to work cross-functionally and manage multiple priorities.
Advanced Excel (Pivot Tables Power Query Macros).
BI tools (Power BI Tableau) knowledge for dashboard creation and data visualization

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience: